About The Position

This role is about helping team members achieve big goals. The Relationship Administrative Specialist will be responsible for performing administrative duties for a Loan Officer or Officers requiring knowledge of the bank's policies, practices, and organization. The ideal candidate enjoys assisting Loan Officer(s) with project and implementation of policies within the department; preparing special reports, gathering, and summarizing data; and acting as a liaison between Officers or manager and other members of the department. This position prides itself in providing top quality service during every interaction with internal and external customers.

Requirements

  • 3+ years of experience in banking or 2+ year of experience as an Administrative Assistant or in loan administration
  • Willingness to work as a valued member of a functional team
  • Proven understanding of commercial lending processes
  • Exceptional organizational and multi-tasking skills
  • Demonstrated ability to represent Frost in a professional manner
  • Excellent written and verbal communication skills
  • Strong business communication skills, including the ability to write and speak professionally
  • Strong analytical and problem solving skills
  • Proficient in Microsoft computer applications

Nice To Haves

  • Loan documentation experience
  • Thorough knowledge in Commercial Real Estate loan closing and Construction Risk Management
  • Experience with complex single family builder lines of credit and land acquisition and development financing

Responsibilities

  • Collaborate with commercial lending teams to support portfolio management and business development activities
  • Prepare documents to assist in loan approval, modification, and coordinate loan closing processes
  • Compile various administration reports such as Past Dues, Significant Balances, and Risk Grades to facilitate the continual monitoring of loans
  • Monitor progress on LAMS, credit, and collateral exceptions on a weekly basis
  • Facilitate customer requests for stop payments
  • Coordinate the opening of Depository Accounts with personal banking staff
  • Facilitate wire transfer transactions at the direction of a Relationship Manager and/or a Business Banker
  • Update and maintain Sales Force records for clients and prospects as requested by commercial lending team
  • Monitor non-sufficient funds activity to resolve any issues while communicating with the customer
  • Remain knowledgeable of bank policies & procedures to ensure an accurate completion of deliverables
  • Exercise discretion to assist existing and prospective customers while maintaining confidentiality
  • Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

Benefits

  • Medical, dental, vision, long-term disability, and life insurance
  • 401(k) matching
  • Generous holiday and paid time off schedule
  • Tuition reimbursement
  • Extensive health and wellness programs, including our Employee Assistance Program
  • Referral bonus program
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