Reimbursement Specialist Supervisor - Remote
VCU Health•Richmond, VA
•Remote
About The Position
The Reimbursement Specialist Supervisor oversees the daily operations of the Reimbursement Specialist team to ensure timely and accurate processing of prior authorizations, insurance follow-ups, and patient assistance program requests pertaining to high-cost medications that require prior authorization. This role provides guidance, coaching, and performance management for team members, while supporting workflow optimization and departmental revenue collection goals.
Requirements
- High School Diploma or equivalent
- Current certification by the Pharmacy Technician Certification Board (PTCB)
- Current licensure with the Virginia State Board of Pharmacy
- Minimum of three (3) years of experience as a Reimbursement Specialist or equivalent role
- Previous experience supervising or mentoring staff
- Strong knowledge of PAPs, prior authorizations, and insurance benefit investigations
- Proficiency in EMR systems and Microsoft Office
- Cultural Responsiveness
Nice To Haves
- Associate’s Degree or higher in Business, Healthcare Administration, or related field
- Additional supervisory or leadership certifications a plus
- Strong leadership and communication skills
- Ability to handle multiple priorities and high-volume workload
Responsibilities
- Supervise, coordinate, and prioritize the workflow of Reimbursement Specialists across multiple clinics.
- Provide direct line supervision for Reimbursement Specialists, including performance evaluations, disciplinary action, time/attendance, coordination of staff activities, or other work as needed.
- Conduct hiring, interviewing, onboarding, and training of new employees.
- Monitor team productivity and compliance with turnaround times, providing feedback and coaching as needed.
- Facilitate training and onboarding of new Reimbursement Specialists.
- Review complex or escalated prior authorizations and appeals, ensuring appropriate documentation and compliance with insurance and regulatory requirements.
- Collaborate with providers, nursing staff, and the Patient Assistance Program (PAP) team to ensure patients receive timely access to medications.
- Identify process improvements to optimize team efficiency and patient care outcomes.
- Prepare and review reports on team performance, Patient Assistance (PA) approvals/denials, and workload metrics.
- Ensure compliance with departmental and health system policies and regulatory requirements.
- Participate in special projects and cross-functional initiatives as assigned.
- Serve as a point of contact for internal and external escalations related to PAs, appeals, or patient access concerns.
- Performs other duties as assigned and/or participates in special projects to support the mission of VCUHS and the Department.
- Provides assistance to team members.
- Accepts alternate assignments, as required.
Benefits
- Inventing better care, day by day by discovery
- Offer the best in care and empower the best in quality of life.
- Hard work, intense research, collaboration with experts around the world, sheer brainpower meets unrelenting willpower
- Community health center
- Dedicated research teams
- Facilities and valued partners in every field
- Top notch medical teams
- Internationally known physicians
- Top-ranked local specialists
- All-around all-stars at every level
- Pioneer of health
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
