Reimbursement Collections Specialist

Richmond Ambulance Authority•Richmond, VA

8h•Onsite

About The Position

Under the direction of the Director of Reimbursement, the Reimbursement Collections Specialist will administer internal collection processes in regard to accounts receivables and patient accounts.

Requirements

Minimum one year experience in a healthcare business setting or previous ambulance billing/collection experience.
Understanding of insurance payer billing and reimbursement.
Successful customer service experience with patients and insurers.
Must be a team player in a fast paced environment, with focus and attention to detail.
Understanding of internal processes and the ability to research and multi-task.

Responsibilities

Responsible for working Insurance accounts receivables and bill patient accounts.
Responsible for contacting patients to obtain insurance information for billing or obtain other billing methods such as payment plans, discounted payment agreements or offering financial assistance to those who may qualify.
Responsible for contacting all delinquent accounts that are on the Time-Pay schedule
Researching and documenting the accounts with returned mail
Review and provide requested documents from the Outsourcing Company in a timely manner
Interact with hospital facility staff to obtain documentation need for billable accounts
Update, Add, or correct any billing information to the A/R system, i.e., Medicaid, Medicare number, insurance information, etc.
Provide phone coverage for incoming/outgoing customer calls
Provides excellent customer service to internal and external customers
Maintains a high level of integrity
Maintains set productivity and tracking of success
Ability to move high volume of accounts while being consistent with the details of the accounts and the internal processes
Process credit card payments via telephone
Assist with Life Saver membership completion, as requested by customers
Assist with Financial assistance form completion, as requested by customers
Handle Return mail
All other duties and responsibilities as assigned