REI and Home Inspection Specialist
About The Position
The REI Specialist will work with Home Inspection companies, Home Builders and Property Management companies processing inspection requests. This role involves acting as a liaison between these companies and various service centers, ensuring timely and accurate processing of inspection and service requests. The specialist will also be responsible for data entry, tracking requests, managing vendor portals, creating and maintaining protocol templates, and addressing vendor inquiries. Additionally, the role includes customer follow-up for new business, preparing sales paperwork, and supporting the team with new customer onboarding.
Requirements
- Customer service oriented/Inside Sales experience
- Excellent verbal and written communication skills
- Familiar with general office equipment such as fax, copier and multi-line telephone system
- Basic proficiency in Microsoft Outlook, Word and Excel
- Ability to propose and sell Arrow services to individual customers and create leads for Home Evaluators
- Arrow company guidelines or various states may require specific licensing.
Responsibilities
- Act as liaison between Home Inspection companies, Home Builders and Property Management companies and Arrow, Stark, Hughes and Nader's service centers.
- Receiving initial inspection and service requests.
- Entering all pertinent information to perform requested service into Arrow computer operating system
- Ensuring all requests are handled in a timely manner by the correct service center
- Tracking all Inspection requests and taking full responsibility to ensure that the assigned service center processes requests correctly and assigns to appropriate field personnel
- Working in Vendor Portal systems entering invoice information and processing requests within their system
- Creating protocol templates for new companies and making sure all current company templates are maintained to current standards
- Responsible for handling questions or concerns that arise from these vendors regarding inspections, services, and discrepancies with AR report
- Responsible for making follow up calls to customers to obtain new business
- Being able to prepare required paperwork for new sales
- Additional various duties to support needs of team as new customers are added
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
