Rehabilitation Services Coordinator

Allina Health • Minneapolis, MN

12d • $22 - $30 • Hybrid

About The Position

As the first point of contact at Courage Kenny Rehabilitation Institute, the Rehabilitation Services Coordinator creates a welcoming experience for patients and clients. You manage check-in, verify accurate records and demographics, and schedule future appointments—helping ensure a smooth start to each patient’s rehabilitation journey.

Key Position Details:
1.0 FTE (80 hours per two-week pay period)
8-hour day/evening shift; scheduled between 6:15 AM-6:00 PM
No weekends
Supports the Metro Region, with floating to CKRI and CKSPT sites as needed
Travel to multiple locations within the region is required
Eligible for travel reimbursement

Requirements

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description

Nice To Haves

• High school diploma or GED
• Customer service experience
• 1+ years scheduling experience in a healthcare setting
• Experience with EPIC
• 1+ years in person customer service
• Experience working with patients

Responsibilities

• Schedules and/or reschedules patient appointments, procedures, diagnostic tests and other related appointments.
• Enters all scheduling documentation in the electronic medical record.
• Registers patients, verifies insurance and obtains prior authorizations as needed.
• Creates, deletes and modifies schedule versions and calendars to reflect changes in Therapist schedules.
• Arranges interpreter services for patients as needed.
• Provides department reception, patient check-in and telephone coverage, routing messages accordingly.
• Organizes and maintains department records, manuals and patient education materials.
• Participates in completion of patient data reporting requirements and compliance with regulatory standards.
• Creates and maintains all training materials for new and current employees.
• Assists physicians with reimbursements/expense reports, physician credentialing, charge capture and medical records.
• Maintains governmental payor logs, including faxing.
• Updates patient charts.
• Assists department with sending email communication related to initial patient assessments.
• Analyzes patient records to determine if outside documents are needed.
• Contacts document source, obtains records, scans and index into the electronic medical record.
• Other duties as assigned.

Benefits

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed