Rehabilitation Services Coordinator
About The Position
As the first point of contact at Courage Kenny Rehabilitation Institute, the Rehabilitation Services Coordinator creates a welcoming experience for patients and clients. You manage check-in, verify accurate records and demographics, and schedule future appointments—helping ensure a smooth start to each patient’s rehabilitation journey. This role involves complex scheduling for multi-discipline (PT, OT, Speech) and specialty programs, including adult stroke/cognition, pediatric feeding assessments, LSVT, pelvic health, vestibular, and concussion. No traveling is required.
Requirements
- Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
Nice To Haves
- High school diploma or GED
- Customer service experience
- 1+ years scheduling experience in a healthcare setting
- Experience with EPIC
- 1+ years in person customer service
- Experience working with patients
Responsibilities
- Schedules and/or reschedules patient appointments, procedures, diagnostic tests and other related appointments.
- Enters all scheduling documentation in the electronic medical record.
- Registers patients, verifies insurance and obtains prior authorizations as needed.
- Creates, deletes and modifies schedule versions and calendars to reflect changes in Therapist schedules.
- Arranges interpreter services for patients as needed.
- Provides department reception, patient check-in and telephone coverage, routing messages accordingly.
- Organizes and maintains department records, manuals and patient education materials.
- Participates in completion of patient data reporting requirements and compliance with regulatory standards.
- Creates and maintains all training materials for new and current employees.
- Assists physicians with reimbursements/expense reports, physician credentialing, charge capture and medical records.
- Maintains governmental payor logs, including faxing.
- Updates patient charts.
- Assists department with sending email communication related to initial patient assessments.
- Analyzes patient records to determine if outside documents are needed.
- Contacts document source, obtains records, scans and index into the electronic medical record.
- Other duties as assigned.
Benefits
- Medical/Dental
- PTO/Time Away
- Retirement Savings Plans
- Life Insurance
- Short-term/Long-term Disability
- Voluntary Benefits (vision, legal, critical illness)
- Tuition Reimbursement or Continuing Medical Education as applicable
- Student Loan Support
- Benefits to navigate the Federal Public Service Loan Forgiveness Program
- Well-being dollars
- Dedicated well-being navigators
- Programs, activities, articles, videos, personal coaching and tools to support well-being
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
