Rehabilitation Clinical Support Associate

IU Health • Paoli, IN

6d • Hybrid

About The Position

This role serves as the first point of contact for patients and families, managing registration, scheduling, insurance verification, prior authorizations, and account resolution while delivering exceptional customer service. The ideal candidate is organized, detail-oriented, and able to support operations across multiple clinic locations in a fast-paced healthcare environment.

Requirements

• High School Diploma/GED is required.
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS)

Nice To Haves

• 0-3 years Customer Service/Medical experience desired.
• Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration and medical terminology preferred.

Responsibilities

• Oversees patient flow from point of entry to destination and ensures timely, accurate and professional services.
• Responsible for timely and accurate resolution of patient’s accounts.
• Obtaining specific information to generate accurate financial and demographic records, insurance verification, prior authorization, and coordination of benefits.
• Communicates with payers and patients to achieve accurate financial information.
• Responsible for accurate Registration of patients, Scheduling recurring appointments, answers incoming calls and directs patient and visitors appropriately.
• Participates in operational aspects of the department and maintains performance improvement activities as required.
• Participates in all infection control, department equipment training, regulatory compliance, organizational safety and fire safety programs.
• Orders, distributes and maintains designated and appropriate inventory of department related supplies.
• Adheres to departmental productivity, quality and service standards in support of operational goals.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED