Rehabilitation Assistant - Iowa City
About The Position
Iowa Vocational Rehabilitation Services (IVRS) is seeking a Rehabilitation Assistant to join our team at the Iowa WORKS office in Iowa City, Iowa. This is an excellent early-career opportunity for someone who enjoys helping others, building relationships, and supporting individuals as they work toward meaningful employment and independence. In this role, you will work alongside Rehabilitation Counselors and a collaborative service team to help individuals with disabilities prepare for, obtain, and maintain employment. If you are organized, compassionate, and motivated by purpose-driven work — we encourage you to apply.
Requirements
- Two years of full-time work experience in a human services field which involved: customer service, contact with the public to either compile or provide information regarding services, the organization/management of confidential information, or the scheduling of appointments.
- Two years of full-time work experience as a legal assistant/paralegal, medical office assistant, or job coach.
- A combination of a total of two years of education and full-time experience (as described in either number one or two), where thirty semester hours of accredited college or university course work equals one year of full-time experience.
- Current, continuous experience in the state executive branch that includes eighteen months of full-time work in direct client/customer service in a clerical or administrative support capacity.
- Must pass a criminal background check conducted by the Iowa Department of Public Safety.
- New hires will be verified through the E-Verify system to ensure authorization to work in the United States.
Nice To Haves
- A strong desire to help others succeed
- Excellent customer service and communication skills
- Organization and attention to detail
- Comfort working both independently and as part of a team
- Professionalism and reliability in a fast-paced environment
- Ability to work with individuals from diverse backgrounds and experiences
Responsibilities
- Welcome and orient new applicants to IVRS services
- Assist individuals in completing applications and referral materials
- Schedule intake interviews and maintain ongoing communication
- Facilitate job readiness activities such as: Job Seeking Skills Training, Job Club sessions, Mock interviews and small-group workshops
- Help individuals build workplace readiness skills and confidence
- Maintain regular contact with job candidates pursuing employment
- Assist with job development and employer outreach activities
- Support job coaching and accompany candidates to interviews when needed
- Observe workplace progress and share updates with counselors
- Help identify solutions that support successful employment outcomes
- Maintain confidential case records and enter data into the case management system
- Process releases, correspondence, and service documentation
- Assist with scheduling, phones, reception coverage, and customer inquiries
- Ensure work is completed accurately, professionally, and on time
- Support team operations and special projects as needed
Benefits
- Health, Dental, and Vision Insurance
- Generous Paid Time Off — vacation, sick leave (no accrual cap), and nine paid holidays
- IPERS Retirement Plan
- Flexible Spending Accounts
- Life Insurance & Long-Term Disability Coverage
- Employee Assistance & Discount Programs
- Professional development and career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
