Rehabilitation Assistant - Cedar Rapids
About The Position
Iowa Vocational Rehabilitation Services (IVRS) is seeking a Rehabilitation Assistant to join our team at our Iowa WORKS office in Cedar Rapids, Iowa. This is an excellent early-career opportunity for someone who enjoys helping others, building relationships, and supporting individuals as they work toward meaningful employment and independence. In this role, you will work alongside Rehabilitation Counselors and a collaborative service team to help individuals with disabilities prepare for, obtain, and maintain employment. If you are organized, compassionate, and motivated by purpose-driven work — we encourage you to apply.
Requirements
- Two years of full-time work experience in a human services field which involved: customer service, contact with the public to either compile or provide information regarding services, the organization/management of confidential information, or the scheduling of appointments.
- Two years of full-time work experience as a legal assistant/paralegal, medical office assistant, or job coach.
- A combination of a total of two years of education and full-time experience (as described in either number one or two), where thirty semester hours of accredited college or university course work equals one year of full-time experience.
- Current, continuous experience in the state executive branch that includes eighteen months of full-time work in direct client/customer service in a clerical or administrative support capacity.
Nice To Haves
- A strong desire to help others succeed
- Excellent customer service and communication skills
- Organization and attention to detail
- Comfort working both independently and as part of a team
- Professionalism and reliability in a fast-paced environment
- Ability to work with individuals from diverse backgrounds and experiences
Responsibilities
- Welcome and orient new applicants to IVRS services
- Assist individuals in completing applications and referral materials
- Schedule intake interviews and maintain ongoing communication
- Facilitate job readiness activities such as: Job Seeking Skills Training, Job Club sessions, Mock interviews and small-group workshops
- Help individuals build workplace readiness skills and confidence
- Maintain regular contact with job candidates pursuing employment
- Assist with job development and employer outreach activities
- Support job coaching and accompany candidates to interviews when needed
- Observe workplace progress and share updates with counselors
- Help identify solutions that support successful employment outcomes
- Maintain confidential case records and enter data into the case management system
- Process releases, correspondence, and service documentation
- Assist with scheduling, phones, reception coverage, and customer inquiries
- Ensure work is completed accurately, professionally, and on time
- Support team operations and special projects as needed
Benefits
- Excellent health, dental, and vision insurance.
- Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on the sick leave accrual.
- IPERS retirement package, as well as an additional optional deferred compensation retirement plan.
- Flexible Spending Accounts for medical and dependent care.
- Free Life and Long-term Disability Insurance with the option to purchase additional coverage.
- Employee Assistance Programs and Discount Programs for support.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
