Rehab Support Assistant (Medical Clerical Support Staff) Bronson South Haven- PRN, Variable Shift

Bronson Healthcare

7d•Onsite

About The Position

Bronson Rehabilitation Services is looking for a detail-oriented and friendly person to support our rehab team. In this role, you'll welcome patients, schedule appointments, check insurance, and help manage patient records. You’ll also answer phones, collect payments, and help keep the office running smoothly. As a Rehabilitation Support Assistant, you’ll be an important part of our rehab team. Your main job is to help our patients have a smooth and positive experience from the moment they arrive.

Requirements

High school graduate (or GED)
6-12 months of related experience
High school diploma or general education degree (GED) and 2-3 years general work experience (hospital preferred), or equivalent combination of education and experience required.
6-12 months of related experience
Keyboarding and computer skills
Accurate filing
Professional communication
Excellent customer service skills
Light clerical duties as assigned.
Math skills
Basic office equipment
Ability to maintain confidentiality of sensitive medical information.
Concentrate and pay close attention to detail
Ability to multi-task
Ability to establish effective working relations with office staff and employees in a team

Nice To Haves

Experience in medical billing, including government programs
Knowledge of medical terminology and coding (CPT, ICD-10)
Familiarity with healthcare systems like Epic, Medic, or Misys
Experience with third party billing (including county, state and federal) strongly preferred.
Medical Terminology, CPT and ICD-10 coding strongly preferred.
Previous computer experience including hospital-based programs (i.e. Epic/Medic/Misys/Tiger or other practice management system) preferred.

Responsibilities

Greet and check in patients
Schedule and confirm appointments
Verify insurance and help with authorizations
Answer phones and take messages
Collect payments (at some locations)
Keep patient records organized and up to date
Help manage supplies and keep the office running smoothly
Schedules and coordinates patient appointments for multiple facilities and ancillary departments according to office/provider preferences and the needs of patients.
Verifies insurance eligibility using on-line systems when available, or using phone
Obtains authorization based on payer specific criteria
Registers patients accurately and efficiently and confirms patient / guarantor/employer demographic and insurance information. Completes all required fields in electronic health record.
Greets and checks in patients accurately and efficiently.
Track receipt of signed treatment plans/progress notes
Manages assigned workqueues in electronic health record.
Answers telephones, takes messages, routes callers, and provides / relays information in a manner consistent with service standards.
Maintains patient medical records according to current required standards. Obtains patient authorization for transfer of any / all private health information.
Maintains patient confidentiality of data and information.
Performs basic office duties such as sorting / distributing mail, copying, filing, faxing, typing, ordering/stocking supplies/linen, and completing forms, as needed.
Provides and/or completes required patient forms
Collects and enters payments, follows required balancing procedures (for sites that have payment process developed and enabled)
Analyzes, interprets and enters physician orders
Scans and indexes forms
Follows established processes, protocols and workflows
Maintains department infection control needs
May need to cross train and provide coverage at other departments within Rehabilitation Services as needed.