Rehab Scheduling Representative

UR Thompson Health•Town of Canandaigua, NY

2d•$18 - $22•Onsite

About The Position

This role is responsible for providing customer service within the Rehab Departments, ensuring efficient scheduling and maintenance of medical records. The position involves customer reception, insurance verification, referrals, order entry, procedure coordination, and scheduling. It plays a vital role in maintaining efficient schedules for the Rehab Clinical teams and ensuring timely telephone response using the Paragon Resource Scheduling application. The representative will also be responsible for obtaining and verifying physician orders, scanning them into the Horizon Patient Folder, and maintaining original scripts. Patient demographic information, including insurance, ordering physician, referral/authorization requirements, and patient/guarantor addresses, will be validated prior to service. Collaboration with Patient Financial Services is key to ensuring compliance and maximum reimbursement. The role also includes performing diverse tasks to maintain an efficient and organized office.

Requirements

Secretarial experience with strong organizational skills required.

Nice To Haves

Medical background is desired.
Associates Degree preferred.
Medical terminology desired.
ICD-10/CPT coding experience strongly desired.
2 to 3 years of previous secretary/clerical medical office experience desired.
2 to 3 years healthcare services scheduling experience preferred.

Responsibilities

Provides customer service ensuring customer reception, insurance verification and referrals, order entry, procedure coordination and scheduling.
Ensures maintenance of medical records, chart filling and electronic/computerized documentation.
Coordinates schedules with other departments to meet the needs and expectations of the customer.
Plays a vital role in assuring the success of the Rehab Departments in their ability to maintain schedules that will be most efficient for the Rehab Clinical teams.
Provides timely telephone response in all patient scheduling areas of Rehab utilizing the Paragon Resource Scheduling application.
Ensures to obtain a hard copy physician order prior to testing, verifying accuracy and compliance of request with order scanned into Horizon Patient Folder via ILE and maintaining original script in the paper medical record.
Patient demographic information is validated prior to patient receiving service.
This includes but is not limited to insurance verification, ordering MD, referral/authorization requirements, patient/guarantor addresses.
Works closely with Patient Financial Services to assure compliance and maximum reimbursement.
Will assist in, and perform diverse tasks required to maintain an efficient and organized office