Rehab Product Support Associate - Upstate NY

Pride Mobility & Quantum Rehab • Rochester, NY

12d • Onsite

About The Position

To work with Field Sales as a comprehensive team to help develop and focus on applications and configurations of advanced Rehab products. This role involves continued training, development, and support for Rehab products, with a significant focus on Q Logic electronics, for customers, therapists, and VA facilities. The associate will travel throughout the assigned territory to provide training and presentations, assist with education and technical training, and troubleshoot and repair units in the field. The position also requires maintaining inventory, managing time and territory effectively, submitting expenses and itineraries, and participating in VA clinics and related activities. A strong emphasis is placed on safety, continuous improvement, and effective collaboration with internal departments.

Requirements

• Must be a team player, friendly, professional, detail-oriented, and honest
• Must have the ability to multi-task, problem-solve, and prioritize in a fast-paced working environment
• Must have the ability to work with multiple departments as a cross-functional team
• Must have the ability to assemble and troubleshoot mechanical and electrical devices
• Must have the ability to travel for the company and transport demo equipment as business needs dictate
• Must be able to Lift/Push/Pull up to 50 lbs.
• Must have a relentless drive to achieve advancement and continuous improvement
• Basic working knowledge of Microsoft Office Word, Excel and PowerPoint
• Excellent web navigation skills
• Excellent verbal and written communication skills
• Excellent planning, customer service, public speaking and presentation skills
• At least 1 year of experience with Electro-Mechanical Applications in a Health Care Industry, Sales, Manufacturing, and/or Production environment OR, in lieu of experience, an Associate Degree in a field related to Health Care OR, in lieu of a related Associate Degree, a Bachelor’s Degree
• Must be legally authorized to work in the United States without sponsorship now, or in the future

Nice To Haves

• Basic working knowledge of Pride operating systems preferred
• Basic knowledge of clinical diagnoses and equipment considerations preferred
• Strong mechanical and/or electrical assembly and troubleshooting skills preferred
• At least 2 years of experience within the Mobility Industry preferred
• Current or previous successful employment experience with Pride Mobility Products Corporation preferred
• Associate Degree in a Health Care related field preferred
• Assistive Technology Professional (ATP) Certification preferred

Responsibilities

• Focus on the continued training, development, and support for Rehab products (large portion to include Q Logic electronics) for customers, therapists, and VA facilities
• Communicate consistently with Rehab Product Specialists, Regional Managers, and the Quantum Team in order to fulfill needs of Rehab providers in the assigned Field Sales territory
• Travel throughout the assigned territory, to provide training and presentations on Quantum Products with a large focus on Q Logic electronics
• Assist with education presentations and technical training, when applicable in the territory
• Communicate Quality Assurance issues and concerns
• Report field data regarding growth opportunities within your assigned territory to Rehab Product Specialists and Regional Manager
• Maintain inventory on demo chairs, electronics, and accessories needed in the field
• Maintain cost effective time and territory management
• Submit monthly expenses and weekly itineraries for travel
• Assist providers and their technical staff in troubleshooting and repairs of units in the field
• Participate in VA clinics and VA related activities
• Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management
• Complete the Annual CTPAT Security Training
• Focus on continuous improvement, and consistently demonstrate good business judgment
• Work effectively with all Pride departments to exceed internal and external expectations

Benefits

• Commission
• Pride Mobility Products®/Quantum Rehab® is an Equal Opportunity employer.
• Pride Mobility Products®/Quantum Rehab® is an Affirmative Action Employer with obligations under VEVRAA and Section 503 of the Rehabilitation Act of 1973 for protected veterans and individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED