Rehab Clerical Aide

Advocate Health and Hospitals Corporation • Wauwatosa, WI

1d

About The Position

Supports the efficiency of the Licensed Therapy Provider and the smooth functioning of the rehabilitation department. Under the supervision of a licensed provider, performs direct patient-contact activities such as positioning and transfers, preparing and applying therapeutic modalities, helping patients follow routine exercises or start exercise equipment, and assisting with crutch walking and gait training. Helps therapists maintain efficiency when patients overlap and uses problem-solving strategies as needed. Communicates with patients and therapists, anticipates their needs, and conveys patient concerns, status changes, and responses to treatment to the appropriate therapist.

Performs patient registration, scheduling, cashiering, admitting, and follow-up; coordinates appointments with other areas or physician offices; and carries out reception and clerical duties. Reviews therapy orders in the electronic medical records system and routes patients appropriately. Maintains department files and records, processes billing and reimbursement forms, completes insurance verifications and authorizations, and tracks reauthorization needs.

Monitors the therapy environment, orders and organizes equipment and supplies, manages linens, and monitors office equipment. Cleans and disinfects therapy areas and equipment according to established standards, performs routine maintenance and safety checks, and completes work orders.

This position is part-time, 20 hours per week. Schedule: Tuesday 11:30 a.m.–4:30 p.m., Wednesday 7:30 a.m.–12:30 p.m., Thursday 11:30 a.m.–4:30 p.m., and Friday 7:30 a.m.–12:30 p.m. Pay range: $20.80–$31.20 per hour. Benefits eligible; program eligibility may depend on FTE or employment status.

Requirements

• High school graduate.
• Typically requires 1 year of experience in health care, public relations, or health care education.
• Demonstrated customer service skills.
• Strong communication and organizational skills.
• Ability to engage people in a warm and positive way.
• Intermediate computer skills, including experience with word processing, spreadsheet software, data entry, and keyboarding.
• Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association must be obtained within 6 months, unless the department leader determines it is not required.
• Ability to sit, stand, walk, lift, squat, bend, twist, kneel, and reach above the shoulders throughout the workday.
• Ability to lift up to 50 pounds from floor to waist, lift up to 10 pounds from waist to overhead, and lift and carry up to 40 pounds at waist height a reasonable distance.
• Ability to push or pull with 30 pounds of force and perform a sliding transfer of 150 pounds with a second person present.
• Functional speech, hearing, and sight; ability to wear protective clothing as needed.
• Ability to operate all equipment necessary to perform the job.
• May be required to travel and be exposed to road and weather hazards.

Responsibilities

• Support the licensed therapy provider and rehabilitation department with patient care activities under the provider’s supervision.
• Position and transfer patients; prepare and apply therapeutic modalities; assist with routine exercises, exercise equipment, crutch walking, and gait training.
• Help start treatments when patients overlap and use problem-solving strategies to improve therapist efficiency.
• Communicate with patients and therapists, anticipate needs, and relay patient concerns, status changes, and treatment responses to the appropriate therapist.
• Register, schedule, admit, cashier, and follow up with patients; coordinate appointments with other areas or physician offices.
• Answer and transfer phone calls, take messages, greet patients, and perform billing, faxing, photocopying, medical-record assembly, and incoming-mail routing.
• Review therapy orders in the electronic medical records system and route patients appropriately.
• Maintain department files, binders, records, and logs; process billing and reimbursement forms and other department records.
• Complete insurance verifications and authorizations and track and follow up on reauthorization needs.
• Monitor the therapy environment to ensure it meets patient experience standards.
• Order, stock, and organize therapy equipment and supplies; stock and dispose of linens as appropriate.
• Monitor office equipment and troubleshoot minor problems.
• Clean and disinfect gym and treatment areas and equipment according to established standards.
• Perform routine maintenance and safety checks and complete work orders.
• Perform other related duties as required.

Benefits

• Paid time off programs
• Medical, dental, vision, life, and short- and long-term disability benefits
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match
• Financial wellness programs
• Educational Assistance Program
• Career development programs
• Potential premium pay, incentive pay for select positions, and annual increases based on performance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED