Rehab Clerical Aide - Outpatient

Advocate Health and Hospitals Corporation • New Berlin, WI

8d • Onsite

About The Position

This full-time position supports the efficiency of the Licensed Therapy Provider and the smooth functioning of the rehabilitation department. The role involves direct patient contact activities under the supervision of a licensed provider, such as patient positioning and transfers, preparation and application of therapeutic modalities, follow-through on routine patient exercises, assisting with crutch walking and gait training. The Rehab Clerical Aide improves therapist efficiency by starting patient treatments when patients are overlapped and utilizing other problem-solving strategies. This role requires strong communication skills with patients and therapists, anticipating needs, and conveying patient status changes and responses to treatment. Additionally, the position handles registration, scheduling, cashiering, admitting, and follow-up of patients to ensure efficient and courteous care. It also involves coordinating patient appointments, performing reception/clerical duties (answering phones, messages, greeting, registering, scheduling, billing, faxing, photocopying, assembling records, mail handling), reviewing therapy orders in the electronic medical records system, maintaining department files, processing billing/reimbursement forms, completing insurance verifications and authorizations, tracking reauthorizations, monitoring the therapy environment for patient experience standards, ordering/stocking/organizing supplies and equipment, stocking and disposing of linens, monitoring and troubleshooting office equipment, cleaning and disinfecting areas and equipment, and performing routine maintenance/safety checks.

Requirements

• Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 6 months unless department leader has determined it is not required.
• High School Graduate.
• Typically requires 1 year of experience in health care, public relations or health care education.
• Demonstrated customer service skills.
• Strong communication and organizational skills.
• Ability to engage people in a warm and positive way.
• Intermediate computer skills including experience with word processing, spreadsheet software, data entry and keyboarding.

Responsibilities

• Supports the efficiency of the Licensed Therapy Provider and the smooth functioning of the rehabilitation department.
• Responsible for direct patient contact activities under the supervision of the licensed provider such as patient positioning and transfers, preparation and application of therapeutic modalities, follow through on routine patient exercises or start up on exercise equipment, assisting with crutch walking and gait training.
• Improves therapist efficiency by starting patient treatments when patients are overlapped and utilizing other problem solving strategies.
• Communicates well with patients and therapists, anticipants patient and therapist needs and conveys patient concerns, status changes and response to treatment with the appropriate therapist.
• Performs registration, scheduling, cashiering, admitting and follow-up of patients to ensure they are cared for in the most efficient and courteous manner.
• Coordinates patient appointments with other areas or physician offices as needed.
• Performs reception/clerical duties which includes answering phones, taking messages, transferring calls, greeting, registering and scheduling patients, billing, faxing, photocopying, assembling patient medical records, opening, sorting and routing incoming mail.
• Review therapy orders in the electronic medical records system and ensures patients are routed appropriately.
• Maintain department files, binders, records, logs, etc.
• Process billing/reimbursement forms and other department records.
• Completes insurance verifications and authorizations.
• Tracks and follows up on need for reauthorizations.
• Monitor the therapy environment to ensure it meets patient experience standards.
• Orders, stocks, and organizes therapy equipment and supplies.
• Stocks and disposes linens as appropriate.
• Monitors department office equipment and troubleshoots minor problems.
• Cleans and disinfects gym/treatment areas, equipment, tables, wheelchairs, walkers, pool, hydrotherapy unit, etc. according to established standards.
• Performs routine maintenance/safety checks and completes work orders.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED