Rehab Aide - Full time - Santee

Sharp HealthCare•Santee, CA

2d•Onsite

About The Position

Assists with patient treatment procedures under the supervision of a therapist and department maintenance. Performs scheduling, reception and other assigned department operational tasks. Demonstrates a commitment to serving other employees above self through teamwork collaboration, developing others and supporting SHC values. Promotes constructive working relationships. Works effectively and as a part of a team to meet departmental goals and objectives. Is respectful and trustful of others. Decisions are guided by the organizational values and are made with honesty and respect. Demonstrates courteous professional behavior to patients, their family members, physicians and staff. Greets patients, physicians and staff with eye contact, smiling and acknowledging a person by name. Explains provider delays to patient and offers alternatives. Maintains confidentiality according to department policy. Responds to patient and co-worker needs and concerns as appropriate. Communicates schedule changes/updates and messages to providers and team in a timely and complete manner. Promotes a positive work environment. Participates in problem solving. Communicates with patient in the treatment area explaining treatment procedures, common reaction and anticipated outcomes. Communicates consistently and effectively with the treating therapist regarding progression and reaction to the daily treatment. Accepts accountability for the organization's financial success while delivering the highest quality of care and service. Demonstrates flexibility in work practices. Supports organizational cost containment i.e. following work comp and PPO authorization guidelines. Takes initiative in using time effectively. Actively sets priorities and adjusts to unscheduled situations. Accepts responsibility for own actions and outcomes. Initiates communication with others to ensure job is completed successfully. Follows established procedures for collection of payments. Knowledgeable on patient account and billing information. Provides accurate information to all customers including patients, co-workers, physicians and visitors and maintains a variety of office support. Demonstrates safe and appropriate operation of modalities and equipment. Supervises exercise programs through guidance of licensed therapist, assists with classes and treatment prep. Prepares treatment area. Escorts patients to treatment area. Completes treatment procedure safely and appropriately. Monitors progression of treatment and communicates patient response to treatment consistently and effectively to treating therapist. Cleans treatment area at conclusion of treatment. Keeps rooms stocked with supplies as needed. Assists therapists as instructed. Engages in courteous and helpful telephone conversations with all customers (i.e. patient, physicians, co-workers and visitors) in a manner that is perceived by customers as pleasant and effective. Performs scheduling tasks involving effective communication with patient, providers and co-workers. Completes necessary computer tasks and documentation that is thorough and accurate per departmental guidelines. Answers the phone promptly and professionally per department standards. Asks before placing a caller on hold and waits for response, checks back and offers alternatives. Transfers appropriately and thanks the caller at the end of the call. Provides caller all necessary information (i.e. directions, phone numbers, etc.) Returns messages received and enters appropriate message documentation in EHR as per established department guidelines. Confirms future appointments with patient according to guidelines. Using a keyboard, required to type proficiently and accurately. Calls referred patients, triages, checks demographics, insurance authorization, preferences and re-calls when necessary. Schedules appointments in computer per department standard. Arrives and reschedules appointments in computer accurately and within established timeframes.

Requirements

H.S. Diploma or Equivalent
AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association -REQUIRED
Medical terminology required.

Nice To Haves

Completion of a medical receptionist or equivalent training program.
Some computer experience.

Responsibilities

Assists with patient treatment procedures under the supervision of a therapist and department maintenance.
Performs scheduling, reception and other assigned department operational tasks.
Assists in the daily department maintenance and general departmental flow by keeping aide station, treatment rooms and gym clean and orderly, restocks rooms with linen and supplies as needed, empties dirty linen bags into dirty linen cart, wipes down equipment on a regular basis, etc.
Communicates consistently and effectively with the treating therapist regarding progression and reaction to the daily treatment.
Supervises exercise programs through guidance of licensed therapist, assists with classes and treatment prep.
Prepares treatment area.
Escorts patients to treatment area.
Completes treatment procedure safely and appropriately.
Monitors progression of treatment and communicates patient response to treatment consistently and effectively to treating therapist.
Cleans treatment area at conclusion of treatment.
Keeps rooms stocked with supplies as needed.
Assists therapists as instructed.
Performs scheduling tasks involving effective communication with patient, providers and co-workers.
Completes necessary computer tasks and documentation that is thorough and accurate per departmental guidelines.
Answers the phone promptly and professionally per department standards.
Returns messages received and enters appropriate message documentation in EHR as per established department guidelines.
Confirms future appointments with patient according to guidelines.
Calls referred patients, triages, checks demographics, insurance authorization, preferences and re-calls when necessary.
Schedules appointments in computer per department standard.
Arrives and reschedules appointments in computer accurately and within established timeframes.