REGULATORY SUPERVISOR/CONSULTANT - SES - 64080568

State of Florida•Tallahassee, FL

5d•$45,060 - $47,000•Onsite

About The Position

This position spends the majority of the time engaged in supervisory responsibilities. This includes communicating with, motivating, training, and evaluating employees in addition to planning and directing employees' work. The incumbent has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. The incumbent will also be required to develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensuring proper coverage, and complete timesheets. The incumbent will perform varied and complex professional and regulatory activities related to the Boards of Osteopathic Medicine, Speech-Language Pathology and Audiology, Massage Therapy, Acupuncture and the Council of Licensed Midwifery, with primary focus on Massage Therapy and Midwifery. The incumbent will be required to exercise independent judgment and initiative in carrying out assignments to completion. The incumbent must have a working knowledge of Florida Statutes and Rules governing licensing and regulation. Work is performed under the supervision of the Program Operations Administrator and is reviewed for accuracy and completion by periodic review of work product and day-to-day observation of work habits. The incumbent independently evaluates applicant qualifications for licensure in accordance with statutory and rule requirements and obtains supplemental information as required to determine eligibility for licensure, certification, or registration. The incumbent serves as the subject matter expert for massage therapist applications and as a primary processor for massage therapist by examination, endorsement, military and reactivation applications. The incumbent will: Process applications in the licensing database (LEIDS) or continuing education database (CEBroker) as appropriate and issue correspondence concerning application deficiencies to applicants in process or licensure to approved applicants. Assist with administrative duties related to the processing of applications including, but not limited to: processing supplemental documentation, preparing supplemental documentation for scanning, and preparing refund forms. Analyze and recommend solutions to administrative problems relating to application deficiencies and required qualifications. Respond to general inquiries from the public by telephone, email, and in writing in an appropriate and timely fashion. Interpret customer questions and provide answers to general and complex regulatory questions. Provide application status updates and directions to applicants and licensees concerning licensing processes and the submission of applications or requests. Transfer customers to the other areas of the Department or other agencies when appropriate. Update applications in the licensing database (LEIDS) following additional review completed by other sections or units. Summarize and prepare application files and supporting documentation for review by Board chairs, committees, Boards, or Councils when appropriate. Update records in the licensing database (LEIDS) for licenses issued with conditions. The incumbent independently reviews reports related to application processing and audits applications which appear on those reports to determine what actions must be taken in accordance with statutory and rule requirements. The incumbent will: Review massage therapist applications which appear on the Initial Applications to Expire Report and update the status application files in the licensing database (LEIDS) when they have met retention. The incumbent serves as a process expert for processes under the purview of the support section and the massage licensing section within the unit, and provides leadership, guidance, and resources as directed by management. The incumbent will: Serve as the primary point of contact for the Education Program Portal, providing ongoing technical assistance to Florida massage schools, managing user accounts and access permissions, and maintaining accurate institutional profiles within the system. Provides processing oversight for portal uploads. Manages license reactivations, coordinates and processes application refund requests, and serves as the initial point of escalation for complex or sensitive applicant and licensee concerns. Create and maintain training materials (desk guides, quick references) for the support section and massage licensing section in coordination with management and the administrative assistant. Assist with training new and incumbent employees on standard procedure and day-to-day tasks. Assist with support section phone scheduling and coverage. Observe processes and workload using existing reports and distributes the Initial Application Processing report daily; suggest process improvements or additional training opportunities to management. Assists with agendas and other duties assigned to the Regulatory Specialist III on an as-needed basis.

Requirements

Working knowledge of Florida Statutes and Rules governing licensing and regulation.
Responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.
This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration.
You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

Responsibilities

Communicating with, motivating, training, and evaluating employees in addition to planning and directing employees' work.
Hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action.
Develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensuring proper coverage, and complete timesheets.
Perform varied and complex professional and regulatory activities related to the Boards of Osteopathic Medicine, Speech-Language Pathology and Audiology, Massage Therapy, Acupuncture and the Council of Licensed Midwifery, with primary focus on Massage Therapy and Midwifery.
Exercise independent judgment and initiative in carrying out assignments to completion.
Independently evaluates applicant qualifications for licensure in accordance with statutory and rule requirements and obtains supplemental information as required to determine eligibility for licensure, certification, or registration.
Serve as the subject matter expert for massage therapist applications and as a primary processor for massage therapist by examination, endorsement, military and reactivation applications.
Process applications in the licensing database (LEIDS) or continuing education database (CEBroker) as appropriate and issue correspondence concerning application deficiencies to applicants in process or licensure to approved applicants.
Assist with administrative duties related to the processing of applications including, but not limited to: processing supplemental documentation, preparing supplemental documentation for scanning, and preparing refund forms.
Analyze and recommend solutions to administrative problems relating to application deficiencies and required qualifications.
Respond to general inquiries from the public by telephone, email, and in writing in an appropriate and timely fashion. Interpret customer questions and provide answers to general and complex regulatory questions. Provide application status updates and directions to applicants and licensees concerning licensing processes and the submission of applications or requests. Transfer customers to the other areas of the Department or other agencies when appropriate.
Update applications in the licensing database (LEIDS) following additional review completed by other sections or units.
Summarize and prepare application files and supporting documentation for review by Board chairs, committees, Boards, or Councils when appropriate.
Update records in the licensing database (LEIDS) for licenses issued with conditions.
Review massage therapist applications which appear on the Initial Applications to Expire Report and update the status application files in the licensing database (LEIDS) when they have met retention.
Serve as the primary point of contact for the Education Program Portal, providing ongoing technical assistance to Florida massage schools, managing user accounts and access permissions, and maintaining accurate institutional profiles within the system. Provides processing oversight for portal uploads.
Manage license reactivations, coordinates and processes application refund requests, and serves as the initial point of escalation for complex or sensitive applicant and licensee concerns.
Create and maintain training materials (desk guides, quick references) for the support section and massage licensing section in coordination with management and the administrative assistant.
Assist with training new and incumbent employees on standard procedure and day-to-day tasks.
Assist with support section phone scheduling and coverage.
Observe processes and workload using existing reports and distributes the Initial Application Processing report daily; suggest process improvements or additional training opportunities to management.
Assist with agendas and other duties assigned to the Regulatory Specialist III on an as-needed basis.

Benefits

Annual and Sick Leave benefits;
Nine paid holidays and one Personal Holiday each year;
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
Retirement plan options, including employer contributions
Flexible Spending Accounts;
Tuition waivers;

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