Regulatory Program Administrator - Ses - 79000011

State of Florida • Largo, FL

11d

About The Position

This position is responsible for performing the more complex licensing activities which includes determination of applicant eligibility for examination, certification, licensure or registration for various professions within the department. This is a highly responsible position in the Bureau of Central Intake and Licensure, Revenue Unit. The incumbent in this position performs the following work and other related activities:

Requirements

• Must have one (1) year of experience interpreting, implementing, administering and/or communicating policies and procedures; and
• Must have experience developing, motivating, mentoring and/or coaching employees to achieve success; and
• Must have experience preparing written correspondence; and
• Must be proficient in Microsoft Office Suite (Word, Excel and PowerPoint).
• Knowledge of application requirements, including Florida Statutes, Board and Department rules, and educational programs.
• Ability to compile, organize and analyze data.
• Ability to supervise people.
• Ability to understand and apply laws, rules, regulations, policies and procedures.
• Ability to plan, organize and coordinate work activities.
• Ability to communicate effectively and efficiently both verbally and written.
• Ability to establish and maintain effective working relationships with others.
• Basic Internet research and navigation.
• Extensive knowledge of the department's document imaging and licensing system.
• Knowledge of Microsoft applications.
• Grammar skills.

Responsibilities

• Supervises and coordinates a team of profilers, validators, and cashiers which includes setting performance standards, evaluating subordinate job performance, providing guidance and direction, and recommending appropriate personnel action.
• Counsels and mentors subordinates on an individual basis.
• Work with internal customers and bureau management to ensure that all application profiling, indexing and revenue allocation guidelines are current, accurate and well maintained.
• Prepares and distributes written and verbal information to inform manager, co-workers, subordinates and the public of operational policies and regulations pertaining to the Bureau of Central Intake and Licensure, Revenue Unit.
• Conducts research on files handled by the Revenue Unit and consults with manager to resolve problem files.
• Analyzes processes including interpretation of laws, rules, policies and standards and recommends changes to improve operations, to save time, labor and other costs to improve quality control and operating efficiency.
• Implements approved process changes to the Revenue Unit which includes coordinating the testing of changes and training of staff.
• Prepares and reviews records and reports pertaining to the operations of the Revenue Unit.
• Represents management in the Bureau of Central Intake and Licensure in matters as authorized and assigned.
• Recruits, interviews, selects, hires, and promotes persons for the work unit.
• Performs other duties as required

Benefits

• State of Florida retirement package: 3% employee contribution required
• Nine annual paid holidays and one personal holiday
• Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida
• Ability to earn up to 104 hours of paid sick leave annually
• The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees
• The State of Florida provides a $25,000 life insurance policy to eligible employees
• Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.
• Tax deferred medical and child care reimbursement accounts are available
• Tuition waiver program to attend an approved State of Florida College or University

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees