REGULATORY SUPERVISOR/CONSULTANT - SES - 64080488

State of Florida • Tallahassee, FL

7d • $40,475 - $43,000 • Onsite

About The Position

This is a Full Time, Selected Exempt Service Position within the Division of Medical Quality Assurance, Bureau of Health Care Practitioner Regulation, Board of Nursing. The position is open to all qualified individuals. The salary range is $40,474.72-$43,000 annually. The posting closing date is 06/24/2026.

Requirements

• Ability to compile, organize and analyze data.
• Ability to investigate, analyze, and resolve complaints.
• Ability to understand and apply Florida Statutes, rules, policies and procedures for licensing and regulation of professionals and consumer protection.
• Ability to provide consultative assistance to others.
• Ability to plan, organize and coordinate work activities.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Must be physically present in the office to effectively perform job duties and responsibilities.
• Must be able to learn and communicate effectively, orally and in writing, in English.

Nice To Haves

• Experience with Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Supervise a team of seven employees, including hiring, training, evaluating, and directing their work.
• Manage and monitor the workflow for the Board of Nursing Administrative Support Team, which handles inquiries via phone, email, and chat for various nursing professions, as well as mail intake and processing.
• Oversee administrative tasks such as Voluntary Relinquishments, Refunds, Exam Verifications, Visiting Nurse Permits, Affidavits, Volunteer Renewal Waivers, Reactivations, and Pearson Vue eligibility issues.
• Lead by example by adhering to the department's dress code and behavioral policies.
• Ensure pre and/or post agenda preparation activities are completed accurately and timely, including material distribution, calendar maintenance, and notice dissemination.
• Communicate with Prosecution Services, Office of Attorney General, and other parties to address agenda issues.
• Ensure public agenda materials are posted online at least 7 days before meetings and minutes are posted online within 10 days.
• Maintain Board/Council member appointment files, contact information, webpage updates, and attendance records.
• Update and maintain the list of Declaratory Statements on the Department's website.
• Coordinate PCP meeting times with board members and PSU staff, communicating any schedule changes.
• Ensure board staff attend PCP meetings by telephone conference and capture minutes accurately.
• Serve as the Balanced Scorecard owner for the preparation and posting of draft minutes.
• Monitor daily call volume and wait times, ensuring calls are answered timely and the call center is adequately staffed.
• Observe staff bi-weekly to verify acceptable customer service.
• Monitor staff email responses for correct grammar and content.
• Meet with direct reports to provide constructive feedback on performance and behavioral issues, documenting discussions via email and implementing corrective action when necessary.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed