Regulatory Specialist III - 79011040

State of Florida • Largo, FL

2d

About The Position

This position is responsible for performing the more complex licensing activities which includes determination of applicant eligibility for examination, certification, licensure or registration for various professions within the department. The incumbent in this position performs the following work and other related activities:

Requirements

• Must have at least two (2) years of customer service experience; and
• Must have one (1) year of Microsoft Office Experience; and
• Must have data entry experience; and
• Must have experience profiling and validating documents/applications in the department's single licensing system (Versa Regulation) and using the department’s document imaging system (OnBase).

Nice To Haves

• Knowledge of the Department’s single licensing system
• Knowledge of the Department’s Document Imaging System
• Proficient ability in Microsoft Word and Excel
• Ability to plan, organize and coordinate work activities.
• Ability to communicate effectively and efficiently both verbal and written.
• Ability to establish and maintain effective working relationships with others.
• Basic Internet research and navigation.
• Basic writing and grammar skills.

Responsibilities

• Timely deposit batches in the document imaging and single licensing systems. This includes all payments physically received by the bureau.
• Verify all information is accurate and reconciled prior to depositing.
• Scan, quality review, reconcile, and submit all remittances electronically to the department’s financial institution.
• Prepare physical deposits that need to be physically deposited offsite.
• Ensure that all validations are completed timely and accurately.
• Reconcile deposits from treasury.
• Dispose of retained remittances after they have reached their 90-day retention requirement.
• Review documents within the document imaging system and ensure that they are correctly indexed and profiled.
• Ensure that all documents profiled and records created or updated in the single licensing system are done so correctly and in accordance with established processing guidelines.
• Ensure that all validations are completed timely and accurately.
• Serve as backup representative at the Customer Service Window: Welcome walk in customers of the Department.
• Answer questions regarding the application process for CIU applicants.
• Accept applicant paper submissions to deliver to the Mail Intake Unit for profiling.
• Profile applications for walk in customers when they need their fingerprints scanned in person.
• Take payments for customers with open payment expectations.
• Instruct customers how to use our online services available in CSW to submit an application and make payments.
• Connect customers with the proper offices or boards if not handled by CIU.
• Secure money in safe until transported to the Revenue window and secure signed record of hand off.
• Participates in meetings and attends training sessions as scheduled.
• Participates in the testing of new application software and changes in processing procedures.
• Reports events, errors or trends to supervisor.
• Performs other related duties as required.

Benefits

• State of Florida retirement package: 3% employee contribution required
• Nine annual paid holidays and one personal holiday
• Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida
• Ability to earn up to 104 hours of paid sick leave annually
• The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees
• The State of Florida provides a $25,000 life insurance policy to eligible employees
• Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.
• Tax deferred medical and child care reimbursement accounts are available
• Tuition waiver program to attend an approved State of Florida College or University

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees