REGULATORY SPECIALIST III - 64003616

State of Florida • Tallahassee, FL

7d • $36,317 - $38,000 • Onsite

About The Position

This is a professional position within the Board of Osteopathic Medicine in which the employee functions independently and as part of a team to answer incoming calls from applicants and licensees and increase overall customer satisfaction. These duties guarantee qualified health care professionals can work in the state, so all Floridians have access to the health care they need in order to lead healthier lives. By increasing the number of licensed health care professionals in the state, the incumbent also supports those currently working in health care professions who are so critical in our current and any future public health emergency.
The individual in this position is expected to demonstrate the agency’s fundamental values of innovation, collaboration, accountability, responsiveness and excellence and promote the Department’s mission. The incumbent must exercise independent judgment in dealing with potential applicants and licensees. This position requires problem-solving skills and the ability to provide personal guidance to applicants regarding the certification and licensure process. The incumbent must be able to establish and maintain dependable, effective working relationships with others and maintain pre-approved work schedule with minimal interruptions to workflow.
The incumbent independently monitors and evaluates the unit workflow to ensure the daily assignments are completed timely. The incumbent conducts initial trainings, as well as continuing training as necessary. The incumbent will:

•Monitor email boxes for three professions; the Boards of Osteopathic Medicine, Speech-Language, Pathology & Audiology, and Acupuncture; distributing emails to the appropriate processor and ensuring a response is provided within 24 hours.
•Report to management failure to respond to emails within 24-hours.
•Review Osteopathic Physician, Osteopathic Resident Registration, Osteopathic Limited License, Osteopathic Expert Witness, Osteopathic Physician in an Area of Critical Need, Speech-Language Pathologist, Audiologist, Speech-Language Pathologist Assistant, Audiologist Assistant, Provisional Speech-Language Pathologist, Provisional Audiologist, Acupuncture, and military (VALOR, waiver) applications on the Initial Apps report to monitor the workflow and ensure processors are processing initial apps in less than ten days.
•Report to management any issues with workflow assignment and failure of processor to process applications in less than ten days.
•Review Osteopathic Physician, Osteopathic Resident Registration, Osteopathic Limited License, Osteopathic Expert Witness, Osteopathic Physician in an Area of Critical Need, Speech-Language Pathologist, Audiologist, Speech-Language Pathologist Assistant, Audiologist Assistant, Provisional Speech-Language Pathologist, Provisional Audiologist, Acupuncture, and military (VALOR, waiver) application reports to monitor and ensure application files are updated in a timely manner.
•Reports to management when application files are not being reviewed and updated in a timely manner.
•Train new employees and provide continuing training to existing employees for process changes.
•Ensure refund requests are submitted to Finance and Accounting timely.
•Serve as subject matter expert for processors when confronted with situations that are outside the norm. Handle problem applications.
•Serve as point of contact with the board liaison for Speech-Language Pathology and Audiology continuing education review.
The incumbent independently evaluates applicant qualifications for licensure in accordance with statutory and rule requirements and obtains supplemental information as required to determine eligibility for licensure, certification, or registration.
The incumbent serves as the subject matter expert for Speech-Language Pathology and Audiology licensure and as a processor for Osteopathic Physician, Osteopathic Resident Registration, Osteopathic Limited License, Osteopathic Expert Witness, Osteopathic Physician in an Area of Critical Need, Speech-Language Pathologist, Audiologist, Speech-Language Pathologist Assistant, Audiologist Assistant, Provisional Speech-Language Pathologist, Provisional Audiologist, Acupuncture, and military (VALOR, waiver) applications. The incumbent will:
Process applications in the licensing database (LEIDS) as appropriate and issue correspondence concerning application deficiencies to applicants in process or licensure to approved applicants.
Assist with administrative duties related to the processing of applications including, but not limited to, processing supplemental documentation, preparing supplemental documentation for scanning, and preparing refund forms.
Analyze and recommend solutions to administrative problems relating to application deficiencies and required qualifications.
Respond to general inquiries from the public by telephone, email, and in writing in an appropriate and timely fashion. Interpret customer questions and provide answers to general and complex regulatory questions. Provide application status updates and directions to applicants and licensees concerning licensing processes and the submission of applications or requests. Transfer customers to the other areas of the Department or other agencies when appropriate.
Update applications in the licensing database (LEIDS) following additional review completed by other sections or units.
Summarize and prepare application files and supporting documentation for review by Board chairs, committees, Boards, or Councils when appropriate.
Process problematic renewals and reactivation requests, which include the evaluation of continuing education requirements and updating the licensing database (LEIDS). Process deceased practitioners and requests for voluntary relinquishment of license as appropriate.

Requirements

• Ability to compile, organize and analyze data.
• Ability to investigate, analyze, and resolve complaints.
• Ability to understand and apply Florida Statutes, rules, policies and procedures for licensing and regulation of professionals and consumer protection.
• Ability to provide consultative assistance to others.
• Ability to plan, organize and coordinate work activities.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Experience with Microsoft Office (Word, Excel, Outlook).
• Must be physically present in the office to effectively perform job duties and responsibilities.
• All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English.

Responsibilities

• Monitor email boxes for three professions; the Boards of Osteopathic Medicine, Speech-Language, Pathology & Audiology, and Acupuncture; distributing emails to the appropriate processor and ensuring a response is provided within 24 hours.
• Report to management failure to respond to emails within 24-hours.
• Review Osteopathic Physician, Osteopathic Resident Registration, Osteopathic Limited License, Osteopathic Expert Witness, Osteopathic Physician in an Area of Critical Need, Speech-Language Pathologist, Audiologist, Speech-Language Pathologist Assistant, Audiologist Assistant, Provisional Speech-Language Pathologist, Provisional Audiologist, Acupuncture, and military (VALOR, waiver) applications on the Initial Apps report to monitor the workflow and ensure processors are processing initial apps in less than ten days.
• Report to management any issues with workflow assignment and failure of processor to process applications in less than ten days.
• Review Osteopathic Physician, Osteopathic Resident Registration, Osteopathic Limited License, Osteopathic Expert Witness, Osteopathic Physician in an Area of Critical Need, Speech-Language Pathologist, Audiologist, Speech-Language Pathologist Assistant, Audiologist Assistant, Provisional Speech-Language Pathologist, Provisional Audiologist, Acupuncture, and military (VALOR, waiver) application reports to monitor and ensure application files are updated in a timely manner.
• Reports to management when application files are not being reviewed and updated in a timely manner.
• Train new employees and provide continuing training to existing employees for process changes.
• Ensure refund requests are submitted to Finance and Accounting timely.
• Serve as subject matter expert for processors when confronted with situations that are outside the norm. Handle problem applications.
• Serve as point of contact with the board liaison for Speech-Language Pathology and Audiology continuing education review.
• Independently evaluates applicant qualifications for licensure in accordance with statutory and rule requirements and obtains supplemental information as required to determine eligibility for licensure, certification, or registration.
• Process applications in the licensing database (LEIDS) as appropriate and issue correspondence concerning application deficiencies to applicants in process or licensure to approved applicants.
• Assist with administrative duties related to the processing of applications including, but not limited to, processing supplemental documentation, preparing supplemental documentation for scanning, and preparing refund forms.
• Analyze and recommend solutions to administrative problems relating to application deficiencies and required qualifications.
• Respond to general inquiries from the public by telephone, email, and in writing in an appropriate and timely fashion. Interpret customer questions and provide answers to general and complex regulatory questions. Provide application status updates and directions to applicants and licensees concerning licensing processes and the submission of applications or requests. Transfer customers to the other areas of the Department or other agencies when appropriate.
• Update applications in the licensing database (LEIDS) following additional review completed by other sections or units.
• Summarize and prepare application files and supporting documentation for review by Board chairs, committees, Boards, or Councils when appropriate.
• Process problematic renewals and reactivation requests, which include the evaluation of continuing education requirements and updating the licensing database (LEIDS). Process deceased practitioners and requests for voluntary relinquishment of license as appropriate.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed