REGULATORY SPECIALIST II - 64007198

State of Florida • TALLAHASSEE, FL

8d • Onsite

About The Position

This is a full-time Career Service Position with the Department of Health. The role involves providing customer assistance to internal and external stakeholders, processing patient and caregiver applications for Medical Marijuana Use Registry identification cards, and performing routine audits of applications to ensure compliance with regulatory requirements. The position also requires providing technical assistance for application issues and developing messaging scripts.

Requirements

• Proficient computer skills to include Word, Excel, PowerPoint and Outlook.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; communicating effectively with others in writing.
• Listening to what other people are saying and asking questions as appropriate; talking to others to effectively convey information.
• Understanding written sentences and paragraphs in work related documents; knowledge of laws, legal codes, court procedures and government rules & regulations.
• Knowledge of office procedures and practices.
• Ability to prepare correspondence and administrative reports.
• Ability to plan, organize and coordinate work assignments.
• Entering, transcribing, recording, storing, or maintaining information in either written form or electronically.
• Professional experience to include answering phones, preparing reports, creating correspondence, researching, and gathering data.
• Proficient computer skills to include Word, Excel, PowerPoint and Outlook.

Nice To Haves

• High School Diploma or equivalent
• 2 years or more of professional experience to include answering phones, preparing reports, creating correspondence, researching, and gathering data.
• 1 year or more of professional experience reviewing documentation to ensure it meets required standards.
• Valid Florida State driver's license
• Satisfactorily complete a background investigation, fingerprinting, and participation in direct deposit are requirements for employment.

Responsibilities

• Provides customer assistance to internal and external stakeholders by either providing responses to program related inquires using an approved call script, routing calls to appropriate vendor, division, office, and/or agency, or obtaining necessary information to address electronic and written communications.
• Provides complete, accurate, and professional service to all persons who inquire or ask for assistance in a courteous and respectful manner.
• Assist MMTC staff with seed-to sale system inquiries.
• Greets and screens all persons to determine level of assistance required.
• Assist with legislative requests and inquiries received by the OMMU as needed.
• Perform routine audits of applications processed by the third-party vendor to ensure compliance with regulatory requirements established by law, rules, and departmental policies.
• Provide technical assistance to ensure applications are processed accordingly, includes assisting with clearing application issues, troubleshooting the application module, and completing application reviews as needed.
• Process patient and caregiver applications for Medical Marijuana Use Registry identification cards.
• Conduct routine audits of applications for Medical Marijuana Use Registry identification cards to ensure compliance with regulatory requirements established by law, rules, and departmental policies.
• Develop and maintain updated messaging scripts in coordination with program staff.
• Other duties as assigned.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED