Regulatory Program Manager, Automation & Intelligence

Block•Bay Area, CA, United States of America, CA

16d•$135,800 - $245,400•Remote

About The Position

As Block has scaled, so has the complexity of our regulatory environment. The Settlements and Supervision Operating Model (SSOM) is Block's centralized governance and execution engine for managing its most critical regulatory commitments. SSOM exists to bring rigor, consistency, and accountability to how Block engages with regulators, auditors, consultants, and partners across a range of high-priority regulatory matters. SSOM is led by a lean, fully dedicated cross-functional core team drawn from Compliance, Legal, BizOps, Data Science, and Finance. This role is not a typical program management role. As a SSOM Program Manager, you'll be the driving force behind how Block uses intelligent tooling, automation, and AI to execute one of its most complex and consequential programs. You'll identify where AI and automation can eliminate manual effort, reduce risk, improve tracking accuracy, and accelerate remediation - and then you'll build it, champion it, and embed it into how the SSOM and its partners operate every day. You'll partner with Compliance, Legal, Data Science, BizOps, Customer Support and Engineering to bring AI-powered workflows to a high-stakes, high-scrutiny environment. You'll be the person who makes the complex feel manageable, and the possible feel inevitable. We're looking for someone who deeply understands both the gravity of regulatory execution and the transformative potential of AI — and who can bridge those two worlds with credibility, rigor, and genuine enthusiasm.

Requirements

8+ years of experience in program management, BizOps, regulatory operations, or a related field - with a clear track record of driving process improvement and technology adoption in complex, cross-functional environments.
Genuinely excited about AI and automation - you've used tools like AI assistants, workflow automation platforms, and LLM-powered tools, and you have real opinions about what works and what doesn't.
Experience leading change management and enablement initiatives - you know how to bring sceptical stakeholders on a journey and make new technology feel accessible, not threatening, in risk-sensitive environments.
Analytically strong - comfortable with program tracking data, remediation metrics, and building business cases for tooling investment.
High EQ and ability to influence without authority will be just as important as your technical chops - the SSOM spans Compliance, Legal, Engineering, and BizOps, and you'll need to earn trust across all of them.
Understand the stakes: this program has direct visibility to Block's Steering Committee and Board of Directors. You bring the judgement, discretion, and professionalism the environment demands.

Nice To Haves

Experience in regulated industries - fintech, financial services, or similar - is a strong advantage.
Familiarity with AML/BSA, CFPB supervision, or consent order management is highly desirable.

Responsibilities

Act as the primary evangelist for AI and automation tools within the SSOM Core Team and across the broader Matrix Team - running demos, enablement sessions, and hands-on workshops that build genuine capability and enthusiasm in a regulatory program context.
Proactively map SSOM workflows end-to-end to identify high-impact automation opportunities - from requirements tracking and remediation pipeline management to regulatory reporting, escalation workflows, and document generation.
Partner with SSOM leadership and BizOps to define, prioritize, and deliver a rolling roadmap of AI-powered initiatives that measurably improve the speed, accuracy, and consistency of SSOM execution.
Oversee the adoption and continuous improvement of program management tooling - ensuring automation, AI-assisted insights, and workflow enhancements are embedded into how the SSOM executes against regulatory commitments.
Bridge the gap between technical capability and regulatory program reality - communicating the value of AI tools in plain language, with clear use cases, risk considerations, and practical guidance tailored to Compliance, Legal, and BizOps stakeholders.
Develop reusable playbooks, automation blueprints, and AI-assisted templates that allow the SSOM to scale governance and remediation execution consistently across settlements, supervision workstreams, and future scope expansions.
Define and track KPIs for AI and automation initiatives - including time saved, error reduction, tracking accuracy, and remediation velocity - and report insights to the Steering Committee with clear recommendations.
Work closely with Data Science, Engineering, Compliance Analytics, and external consultants to ensure the SSOM has access to the best tooling, pilots, and AI innovations - and that sensitive regulatory data is handled with appropriate controls.
Continuously evaluate emerging AI platforms, agentic tools, and automation technologies - bringing informed, opinionated recommendations on what to adopt, pilot, or watch, with a clear eye on risk and compliance implications.
Step in as a hands-on generalist when the situation demands it - whether that's troubleshooting a complex workflow breakdown, facilitating a working session to unblock a stalled workstream, or leading a targeted intervention to get a remediation track back on course. You know when to let the tools do the work, and when to get in the room and do it yourself.