Regulatory Operations Coordinator - ROC

NavitasPartners•Boston, MA

17h

About The Position

The Regulatory Operations Coordinator serves as the primary point of contact for scheduling and coordinating regulatory observation activities within a large public transit rail system. This role requires strong organizational skills, attention to detail, and the ability to effectively communicate with internal departments and external regulatory agencies.

Requirements

Strong organizational and multitasking abilities
Ability to communicate effectively using various communication tools, including mobile devices
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and SharePoint
Excellent communication and interpersonal skills
Proficiency with standard office software and office equipment
Strong problem-solving and customer service skills
High attention to detail, accuracy, and professionalism
Bachelor’s degree required
1–3 years of administrative and/or customer service experience
An Associate’s degree or High School Diploma/GED with equivalent experience may substitute for a Bachelor’s degree

Nice To Haves

Experience working with regulatory agencies preferred but not required

Responsibilities

Serve as the primary liaison for scheduling OTIP observations with regulatory agencies
Receive and manage daily and weekly communications related to OTIP observation scheduling
Coordinate and schedule regulatory agency observations of OTIP surveys
Communicate observation requests with appropriate internal departments and external stakeholders
Maintain and update an electronic log of OTIP observations
Coordinate communications among all parties involved in the observation process
Address questions and troubleshoot concerns related to OTIP observations
Escalate observation-related concerns to appropriate leadership when necessary
Prepare reports related to OTIP observations as requested
Maintain safety documentation files related to OTIP activities
Represent the Safety Documentation team at meetings related to OTIP and regulatory observations, as assigned
Attend departmental meetings
Perform additional administrative duties as assigned