Regulatory Information Specialist

St Johns River Water Management District•Palm Bay, FL

2d•$40,872 - $51,085•Onsite

About The Position

Specialized technical work supporting the Office of Records and Division of Regulatory Services. This role involves ensuring proper processing of applications and submittals, creating and sending permit documents, scanning paper documents, managing mail (both paper and electronic), processing fees, and preparing bank deposits. The position also includes supporting online activities, performing database updates, conducting quality assurance checks on technical staff reports and permits, and managing service requests related to ePermit and eReg. Additionally, the role involves receiving and documenting calls, troubleshooting regulatory questions, assisting the public with electronic submissions, participating in outreach for the ePermit system, and providing support to Service Center staff, including greeting the public, maintaining visitor records, assisting with HR onboarding, and preparing outgoing mail.

Requirements

A high school diploma or GED
Four (4) years of progressively responsible administrative support work experience
Experience to include some quality assurance and computer end user support
Communicate with the public and/or other groups outside the assigned work area.
Deal effectively with others in a professional, positive manner.
Demonstrate effective communication skills both formally and informally in a clear and grammatically correct manner.
Effectively coordinate activities with ORRS, DRS, as well as with other administrative support groups within the Service Center.
Customer Service skills
Proficiency in appropriate District applications, including web applications (i.e., ePermit and eReg) and Service Pro software.
Computer skills include the Microsoft Office suite of products (i.e., Word, Excel, Outlook, and PowerPoint) and the use of Internet Explorer, or another related browser.

Nice To Haves

Formal education may substitute for work experience.

Responsibilities

Ensures that all applications and submittments received are processed appropriately, creates and sends out final permit documents; scans paper documents received; processes sent and/or received mail (paper and electronic); processes the receipt of fees; prepares bank deposit of checks.
Performs database updates/changes as needed.
Performs quality assurance check for technical staff reports, permits and sent mail given by Regulatory staff to be processed.
Creates and responds to service requests related to ePermit and eReg.
Monitors service requests to ensure timely completion and keeps user informed of remediation status.
Processes refunds for manager’s signature, prepares the documentation and sends final package to Finance for payment.
Receives and documents telephone calls from switchboard and/or the customer service line, troubleshoot and possibly provide resolutions to Regulatory questions and concerns.
Provides support to the public on how to submit applications and correspondence electronically to the District.
Participates in the outreach efforts to promote the use of the ePermit system to submit applications, mail, and compliance submittals.
Provides support for the Service Center (SC) staff.
Greets the public; maintains visitor records.
Assists with HR onboarding needs.
Ensures that all packages and mail are prepared for daily outgoing shipment via US Mail.