Regulatory Compliance Manager

River City Casino & Hotel • St. Louis, MO

2d

About The Position

The Regulatory Compliance Manager supervises staff and oversees the daily management of the Compliance department. The role manages operational goals and performance objectives, helps prepare and monitor the departmental budget, and creates schedules that meet staffing needs and deadlines while controlling labor costs.

The manager supports the property’s SARC/Title 31 and Responsible Gaming compliance programs, provides required compliance training, and ensures required reporting and corporate-mandated compliance programs are followed. The role serves as a liaison to the Missouri Gaming Commission, assists with incident responses and annual license renewal submissions, and works with company management and the Commission to ensure operational changes comply with MGC regulations.

The position maintains detailed records, prepares and submits reports and paperwork, keeps the property informed of gaming regulations, and works with department managers to support their understanding of gaming rules and procedures. It also promotes customer service, addresses service issues, works toward departmental customer service goals, reports potential regulatory issues to executive management or the GM, and maintains confidentiality.

Requirements

• Bachelor’s degree in Business or a related field and two years of experience in Compliance or Governmental Affairs, or an equivalent combination of education and experience.
• Casino experience.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Thorough knowledge of casino operations software and equipment.
• Ability to maintain confidentiality and professionalism.
• Excellent written and verbal communication skills.
• Ability to collaborate and communicate effectively with team members at all organizational levels.
• Ability to meet deadlines and manage multiple priorities in a demanding work environment.
• Excellent interpersonal, organizational, and time-management skills.
• Ability to perform arithmetic using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
• Ability to present information effectively and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.

Responsibilities

• Supervise staff and manage the daily operations of the Compliance department.
• Develop, implement, and manage operational goals, and monitor performance and profit objectives.
• Create effective schedules that control labor costs, meet staffing objectives, and achieve deadlines.
• Assist with the departmental budget process, make recommendations, ensure compliance with budget initiatives, and report budget concerns to the manager.
• Assist with training, implementation, and enforcement of the property’s SARC/Title 31 and Responsible Gaming compliance programs.
• Ensure compliance with reporting commitments to the Corporate office and regulatory agencies.
• Conduct quarterly Responsible Gaming interviews and prepare status reports on the company’s Responsible Gaming program.
• Serve as liaison to the Missouri Gaming Commission, ensure timely responses to incident reports, and review and prepare draft responses to compliance-related issues.
• Participate in preparing annual license renewal submissions to the Missouri Gaming Commission.
• Provide mandated compliance training to new and existing staff as needed.
• Work with company management and the Missouri Gaming Commission to ensure significant operating-environment changes comply with MGC regulations.
• Maintain organized, detailed records and files documenting transactions.
• Work with department managers to support their understanding of gaming regulations and general procedures.
• Compile reports for the Missouri Gaming Commission and submit necessary property paperwork as needed.
• Keep the property updated on gaming rules and regulatory requirements and ensure ongoing compliance.
• Support and promote customer service in accordance with departmental and company standards and programs.
• Ensure team members follow customer service standards and address issues as they arise.
• Support achievement of departmental customer service goals.
• Ensure regulatory compliance within the area of authority and report potential issues to Executive Management or the GM.
• Maintain strict confidentiality in departmental and company matters.

Benefits

• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Paid time off that accrues according to local policy and increases with length of employment
• Wellness programs supporting team members’ financial, physical, and mental well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Manager