Regulatory Compliance - Hourly Motorcycle Safety Coach

Driver Services, Department of•Conyers, GA

3d•Onsite

About The Position

The Georgia Department of Driver Services, Regulatory Compliance Division, is seeking qualified candidates for the position of Hourly Coach within its Motorcycle Safety Unit. Under limited supervision, the incumbents will be responsible for educating the general public, riders, and non-riders throughout the state by facilitating rider education courses and promoting motorist awareness campaigns. While the incumbents will be required to teach a minimum number of courses to maintain their Georgia Motorcycle Safety Program (GMSP) and Motorcycle Safety Foundation (MSF) Certification, they will have autonomy in determining availability up to an average of 24 hours per week. Coaches will issue motorcycle license test waivers to students who successfully complete the course. Coaches are responsible for ensuring compliance with state and federal law, agency rules, regulations, and policies. Incumbents may participate in public awareness efforts, motorcycle enthusiast events, and outreach campaigns. Coaches could also be selected to train agency personnel to administer motorcycle licensing skills test. Coaches must enroll in and complete approved Coach refresher courses, updates, professional development workshops, and conferences when offered. The incumbents will be responsible for responding to management and customer inquiries in a professional and timely manner, in accordance with the core values of the Department of Driver Services. The incumbents will be expected to maintain a positive attitude and be receptive to change in a fast-paced environment. The incumbents will be responsible for being responsive and escalating customer complaints to management. The incumbents will be expected to develop and maintain strong partnerships between the Division and its internal and external business partners.

Requirements

Possess a current Motorcycle Safety Foundation, Rider Coach Certification
Be at least Twenty-One (21) years of age
Possess at least a high school diploma or equivalent GED
Regularly operate a street legal, registered motorcycle that complies with applicable vehicle laws & codes
Possess a Georgia Class M License for at least two years prior to applying
Maintain a safe driving record
Computer Proficiency
Ability to speak in front of a group
Ability to inspect materials for compliance
Ability to interpret federal and state laws, regulations and guidelines
Ability to make decisions with limited supervision
Exhibit professional conduct & appearance

Nice To Haves

Possess and maintain an active GMSP Certification

Responsibilities

Educating the general public, riders, and non-riders throughout the state by facilitating rider education courses.
Promoting motorist awareness campaigns.
Issuing motorcycle license test waivers to students who successfully complete the course.
Ensuring compliance with state and federal law, agency rules, regulations, and policies.
Participating in public awareness efforts, motorcycle enthusiast events, and outreach campaigns.
Training agency personnel to administer motorcycle licensing skills test.
Enrolling in and completing approved Coach refresher courses, updates, professional development workshops, and conferences.
Responding to management and customer inquiries in a professional and timely manner.
Maintaining a positive attitude and being receptive to change in a fast-paced environment.
Being responsive and escalating customer complaints to management.
Developing and maintaining strong partnerships between the Division and its internal and external business partners.