Regulatory Change Management (RCM) Operational Readiness Support Analyst

NTT DATA Services•Mahwah, NJ

1d•$125,000 - $165,000•Onsite

About The Position

NTT DATA is seeking a Regulatory Change Management (RCM) Operational Readiness Support Analyst to join their team in New Jersey. This role will support the design, documentation, and implementation of RCM operating processes to ensure operational readiness and successful transition to Business as Usual (BAU). The analyst will develop and maintain RCM documentation, create training materials, assist in operational readiness assessments, and partner with various teams to translate regulatory requirements into executable business processes. The position involves supporting implementation, go-live planning, and post-go-live stabilization activities, as well as coordinating with external vendors and monitoring documentation updates and readiness milestones. The goal is to contribute to the development of auditable and sustainable RCM processes that support regulatory compliance, governance oversight, and operational effectiveness.

Requirements

Minimum 3+ years of experience in Regulatory Change Management, Compliance Operations, Risk Management, Governance, or related regulatory programs.
Minimum 3+ years of experience creating and maintaining business documentation, including policies, procedures, operating models, process maps, and training materials.
Experience supporting operational readiness, business process implementation, change management, or BAU transition activities.
Strong understanding of regulatory compliance frameworks, governance structures, and operational control environments.
Experience working with cross-functional stakeholders including Compliance, Legal, Risk, Operations, and Technology teams.
Strong business writing, documentation, and communication skills with the ability to translate complex regulatory and operational requirements into clear, user-friendly documentation.
Experience supporting platform onboarding, user training, process adoption, and change enablement initiatives.
Knowledge of process improvement methodologies, workflow documentation, and operational controls.
Strong organizational skills with the ability to manage multiple deliverables, timelines, and stakeholder expectations.
Proficiency in Microsoft Office Suite, including Word, PowerPoint, Excel, and Visio or other process-mapping tools.

Nice To Haves

Experience within Financial Services or other highly regulated industries.
Familiarity with Regulatory Change Management platforms, workflow tools, or GRC solutions.
Knowledge of regulatory implementation programs, compliance transformation initiatives, or enterprise governance frameworks.
Experience supporting process design, target operating model development, or control framework implementation.
Certifications related to Compliance, Risk Management, Project Management, Business Analysis, or Change Management.
Experience working with third-party vendors and enterprise technology implementation programs.

Responsibilities

Support the design, documentation, and implementation of Regulatory Change Management (RCM) operating processes to ensure operational readiness and successful transition to Business as Usual (BAU).
Develop and maintain RCM documentation, including policies, procedures, operating models, standards, process flows, controls, and supporting governance artifacts.
Create training materials, user guides, communications, and knowledge transfer documentation to support stakeholder adoption and platform onboarding.
Assist in operational readiness assessments, process reviews, and gap analyses to ensure governance, controls, and operating procedures are fully established prior to go-live.
Support change enablement activities, including stakeholder engagement, training coordination, and readiness tracking across impacted business functions.
Partner with Compliance, Legal, Risk, Operations, and Technology teams to translate regulatory requirements and target operating models into executable business processes.
Support implementation, go-live planning, and post-go-live stabilization activities for RCM processes, tools, and governance frameworks.
Coordinate with external vendors and internal stakeholders to ensure process documentation, workflows, system functionality, and operating procedures are aligned.
Monitor and track documentation updates, governance requirements, action items, and readiness milestones to support program objectives.
Contribute to the development of auditable and sustainable RCM processes that support regulatory compliance, governance oversight, and operational effectiveness.