Regulatory Change Management Officer

Rockland Trust Company•Rockland, MA

22h

About The Position

The Regulatory Change Management Officer is a subject matter expert within Rockland Trust’s Compliance and Enterprise Risk Management organization. Operating within the Second Line of Defense, this role oversees the Bank’s Regulatory Change Management Program and helps ensure new and amended federal and state laws, regulations, supervisory guidance, and regulatory expectations are evaluated and incorporated into the Bank’s policies, procedures, controls, products, systems, and business practices. The officer monitors regulatory developments, facilitates risk-based impact assessments, coordinates implementation efforts, and provides management with visibility into emerging regulatory risks and obligations. The role partners with Compliance, Legal, Risk Management, Operations, Technology, Consumer Banking, Commercial Banking, Mortgage, Wealth Management, Human Resources, and other business areas. The position is suited to an experienced banking compliance, regulatory examination, risk management, or legal/regulatory professional who can interpret complex requirements and translate them into practical business solutions. The officer also supports program governance, reporting, examination and audit readiness, and continuous improvement. Within the first 12 months, the successful candidate is expected to become a trusted regulatory advisor, strengthen horizon scanning and impact assessments, improve implementation accountability and management reporting, build cross-functional partnerships, and advance the program toward a proactive, risk-based approach.

Requirements

Bachelor’s degree in Business, Finance, Risk Management, Public Policy, Legal Studies, Economics, or a related field, or equivalent work experience.
At least 5 years of experience in banking compliance, enterprise risk management, regulatory affairs, audit, legal/regulatory analysis, or bank supervision/examination.
Strong understanding of the regulatory framework applicable to regional and community banking organizations.
Working knowledge of Compliance Management System (CMS) principles and regulatory expectations.
Experience analyzing laws, regulations, guidance, and supervisory expectations and translating them into business requirements.
Experience evaluating policies, procedures, controls, operational processes, and compliance programs.
Strong project management, analytical, critical-thinking, and organizational skills.
Excellent written and verbal communication skills.
Ability to build relationships and influence stakeholders across all levels of the organization.
Ability to manage multiple initiatives and competing priorities while meeting regulatory deadlines.

Nice To Haves

Experience working at a regional or community bank with greater than $10 billion in assets.
Prior experience with a federal or state banking regulatory agency.
Knowledge of consumer compliance laws and regulations, including Fair Lending, CRA, UDAAP, HMDA, ECOA, RESPA, TILA, and deposit compliance requirements.
Experience supporting regulatory examinations, audits, risk assessments, or remediation efforts.
Familiarity with Regulatory Change Management and Governance, Risk & Compliance platforms.
Understanding of commercial banking, consumer banking, mortgage lending, treasury management, and wealth management operations.
CRCM, CAMS, CERP, or other relevant certification.

Responsibilities

Monitor proposed and final federal and state laws, regulations, guidance, enforcement actions, examination priorities, and industry developments that may affect Rockland Trust.
Maintain awareness of developments from regulatory agencies and industry organizations, including the FDIC, CFPB, Federal Reserve, OCC, FinCEN, and Massachusetts Division of Banks.
Identify emerging regulatory trends and communicate potential implications to Compliance leadership and business stakeholders.
Review regulatory publications, industry resources, banking associations, legal updates, vendor content, and supervisory communications.
Provide timely summaries and analysis of significant regulatory changes affecting consumer, commercial, mortgage, wealth management, and operational activities.
Maintain ongoing engagement with State Legislative Committees through trade groups.
Assess new and changing requirements for applicability and potential impact across products, services, processes, systems, controls, customer communications, and third-party relationships.
Conduct and document risk-based impact assessments identifying affected business areas, required actions, implementation timelines, and potential compliance risks.
Translate complex regulatory requirements into practical guidance for business and support functions.
Partner with first-line stakeholders to evaluate implementation requirements and develop remediation or enhancement strategies.
Challenge assumptions and implementation decisions when regulatory risks or gaps are identified.
Serve on the Bank’s Change Advisory Team (CAT) to help ensure new products and services align with regulatory revisions.
Prioritize regulatory initiatives based on risk, complexity, customer impact, regulatory expectations, and implementation effort.
Coordinate enterprise-wide regulatory change initiatives from identification through implementation and closure.
Facilitate collaboration among Compliance, Risk Management, Legal, Operations, Technology, Human Resources, and business-line partners.
Support implementation plans with clear ownership, milestones, target dates, and accountability.
Advise stakeholders on updates to policies, procedures, controls, training programs, disclosures, customer communications, and operational processes.
Track implementation progress and escalate delays, risks, or unresolved issues to Compliance and Risk leadership.
Maintain documentation of regulatory assessment, implementation, validation, and closure activities.
Support enhancement and ongoing administration of the Regulatory Change Management Program.
Maintain regulatory inventories, change logs, impact assessments, implementation records, and supporting documentation within the Bank’s GRC framework.
Develop and monitor KPIs, KRIs, and management reporting related to regulatory change activities.
Prepare reports and presentations for Compliance leadership, management committees, and senior leadership.
Identify opportunities to improve program efficiency, consistency, automation, and maturity.
Promote integration of regulatory change activities with the Bank’s Compliance Management System, including risk assessments, monitoring, testing, issue management, training, and examination management.
Maintain documentation demonstrating the effectiveness of the regulatory change governance process.
Support regulatory examinations, internal audits, compliance reviews, and independent testing.
Coordinate responses to examiner and auditor inquiries about regulatory changes and implementation efforts.
Assist management in demonstrating compliance with regulatory expectations and implementation requirements.
Incorporate lessons learned from examinations, audits, monitoring, and industry developments into program improvements.
Help identify potential compliance risks and support corrective action planning.