Regulatory Administrator

CAE • Mesa, AZ

13d • Onsite

About The Position

The Regulatory Administrator II is a fully onsite, customer-facing role responsible for supporting international flight training students and airline clients while ensuring compliance with M-1 visa regulations, SEVIS requirements, TSA regulations, and Homeland Security guidelines. This position serves as a key point of contact for students throughout their training journey and requires strong customer service, compliance, and administrative skills.

Requirements

• Experience in a customer-facing role involving client, student, or customer support.
• Experience performing administrative, documentation, data management, or recordkeeping activities.
• Experience working in a compliance-driven, regulated, or policy-based environment.
• Strong customer service and relationship management skills.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks, priorities, and deadlines simultaneously.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office applications, including Excel.
• Ability to create and maintain Excel formulas and spreadsheets.
• Ability to handle sensitive and confidential information with accuracy and professionalism.
• Ability to work onsite on a full-time basis.

Nice To Haves

• Experience supporting international students, global populations, or educational programs.
• Experience with SEVIS, Form I-20 processing, or international student services.
• Knowledge of M-1, F-1, or other student visa processes and regulations.
• Experience as a Designated School Official (DSO) or in a similar immigration compliance function.
• Experience with TSA, Homeland Security, aviation training, higher education, or regulatory compliance programs.
• Experience supporting audits, inspections, or government reporting requirements.
• Experience coordinating programs, workshops, orientations, or student engagement initiatives.

Responsibilities

• Serve as the primary point of contact for M-1 international students and airline clients.
• Advise prospective and current international students on admissions, enrollment, course registration, immigration status, visa-related matters, employment considerations, and adjustment to life in the United States.
• Present new student orientation sessions and support student integration into flight training programs and life in the United States.
• Manage and maintain student records within the Student and Exchange Visitor Information System (SEVIS), including the issuance and processing of Form I-20 documentation.
• Ensure compliance with federal immigration regulations and SEVIS reporting requirements, including registration, no-shows, transfers, enrollment changes, and program completion reporting.
• Review, manage, update, and maintain student files to support regulatory compliance and accurate recordkeeping.
• Answer questions related to visa issuance, Form I-20 documentation, and student immigration status.
• Collaborate with internal departments to support enrollment, retention, and student success objectives.
• Assist with the development and delivery of international student support programs, workshops, mentorship initiatives, and engagement activities.
• Represent CAE as the primary point of contact, advisor, and liaison for TSA compliance matters.
• Process TSA training requests for single- and multi-engine training programs, ensuring compliance with Homeland Security regulations throughout all stages of the approval process.
• Maintain accurate TSA and student records within CAE systems and databases.
• Proofread, edit, and update TSA instructions, training materials, and related documentation.
• Maintain training center and agent information for applicable TSA and flight school regulatory requirements.
• Support TSA audits and ongoing regulatory reviews.
• Respond to inquiries from students, airline customers, internal stakeholders, and regulatory agencies, providing guidance and issue resolution.
• Perform general administrative duties and other assigned responsibilities as required.

Benefits

• Dynamic and collaborative team environment.
• Stimulating work environment.
• Culture where initiative is recognized and valued.
• Opportunity to contribute to a variety of projects within a multidisciplinary team.
• Attractive employee benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed