Registry Patient Access Rep

Emory Healthcare•Johns Creek, GA

16d•Onsite

About The Position

Obtains demographic and insurance information for preregistration/registration on all patients. Communicates hospital's financial policies to all patients. Identifies patients who require early financial counseling intervention. Collects on self pay accounts, co-pay and deductibles. Documents financial arrangements. Schedules procedures/follow up appointments. Ensures and reviews all demographic data for hospital visits. Cross trains in other Access Departments and Facilities. Assist with departmental workflow as needed. Maintains thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up. Schedules procedures/follow up appointments in General Patient Registration Millennium Scheduling. Completes demographic and insurance. Provides patients with exam information. Familiar with Advance Beneficiary Notice, precertification, ICD-9 coding, Medical Terminology. Communicates with Physician Offices, Staff, and other departments. Responsible for obtaining pre-certification and/or managed care referrals for inpatient and out patient encounters. Other responsibilities include performing verification of benefits, order entry, and pre-certification for Hospital Services. Position requires self-motivated individual who can handle high patient volumes and fast pace. Maintains knowledge and is familiar with HealthQuest, Global Patient Registration (GPR), IDX Scheduling, Millennium, chosen Hospital Estimation Tool, and other systems utilized by Patient Access. Performs other duties as required.

Requirements

High school diploma or equivalent.
At least 2 years healthcare related or customer service experience.
Typing skills with a minimum of 35 wpm.
Good communication skills.

Nice To Haves

Knowledge of Medicare, Medicaid, and other commercial payers (HMO, PPO) preferred.
CHAA (Certified Patient Access Associate) CPAR (Certified Patient Account Representative) and/or CFC (Certified Financial Counselor) preferred.
Associate's, Bachelor's or Master's degree may be accepted in lieu of certification requirements or experience.

Responsibilities

Obtains demographic and insurance information for preregistration/registration on all patients.
Communicates hospital's financial policies to all patients.
Identifies patients who require early financial counseling intervention.
Collects on self pay accounts, co-pay and deductibles.
Documents financial arrangements.
Schedules procedures/follow up appointments.
Ensures and reviews all demographic data for hospital visits.
Cross trains in other Access Departments and Facilities.
Assist with departmental workflow as needed.
Maintains thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up.
Schedules procedures/follow up appointments in General Patient Registration Millennium Scheduling.
Completes demographic and insurance.
Provides patients with exam information.
Familiar with Advance Beneficiary Notice, precertification, ICD-9 coding, Medical Terminology.
Communicates with Physician Offices, Staff, and other departments.
Responsible for obtaining pre-certification and/or managed care referrals for inpatient and out patient encounters.
Performs verification of benefits, order entry, and pre-certification for Hospital Services.
Handles high patient volumes and fast pace.
Maintains knowledge and is familiar with HealthQuest, Global Patient Registration (GPR), IDX Scheduling, Millennium, chosen Hospital Estimation Tool, and other systems utilized by Patient Access.
Performs other duties as required.