Registration Specialist | OSH Emergency Access Services

Singing River Health System•Ocean Springs, MS

20h•Onsite

About The Position

The Patient Access Services Registration Specialist is the first point of contact at Singing River Health System and must ensure a pleasant experience for both patients and visitors. The Registration Specialist interviews patients and/or the patient's representative to obtain complete and accurate demographic, financial, and insurance information required for billing and collecting patient accounts. He/She conducts screening for all insurance pre-certification requirements. The Registration Specialist minimizes medical risk to the patient and minimizes Health System liability by correctly identifying the patient, resolving duplicate medical record numbers, identifying the patient with the appropriate identification band, providing the patient with a copy of the patient's rights and responsibilities, and the Health System privacy practices and proper recording of the patient's privacy wishes. He/She contributes to the success of the Revenue Cycle by meeting standards for accuracy and attention to detail in registrations and all assigned tasks. DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this intends to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks performed as assigned.

Requirements

High school diploma or equivalent required
Must have de-escalation training completed by the end of position orientation (90 days)
Must have appropriate level of de-escalation training
Experience in hospital or physician office setting performing registration and scheduling, insurance verification, and/or customer service preferred
Must demonstrate keen mental faculties/assessment and decision making abilities.
Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone.
Must demonstrate strong written and verbal communication skills.
Must possess emotional stability conducive to dealing with high stress levels.
Must demonstrate ability to work under pressure and meet deadlines.
Attention to detail and the ability to multi-task in complex situations is required.
Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations
Must possess superior customer service skills and professional etiquette.
Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word.

Nice To Haves

Some college preferred
Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Representative (CRCR) preferred

Responsibilities

Interview patients and/or their representatives to obtain complete and accurate demographic, financial, and insurance information required for billing and collecting patient accounts.
Conduct screening for all insurance pre-certification requirements.
Correctly identify the patient.
Resolve duplicate medical record numbers.
Identify the patient with the appropriate identification band.
Provide the patient with a copy of the patient's rights and responsibilities, and the Health System privacy practices.
Properly record the patient's privacy wishes.
Contribute to the success of the Revenue Cycle by meeting standards for accuracy and attention to detail in registrations and all assigned tasks.