Registration Specialist
About The Position
Lehigh Valley Health Network (LVHN) is a nationally recognized, forward-thinking health network offering opportunities for growth and advancement. LVHN has been recognized by U.S. News & World Report and is a Magnet health Network is a great place to work. The Registration Specialist role is a key part of the patient care team, responsible for coordinating all aspects of patient registration, insurance verification, and scheduling. This role involves conducting patient interviews via phone and in-person to gather demographic, insurance, and clinical information, ensuring accurate patient scheduling and optimal financial clearance. The specialist will also educate patients on their financial responsibilities and collect out-of-pocket fees. The position requires strong interviewing skills, a welcoming demeanor, and the ability to ensure referring providers' orders are complete and accurate. Scanning of important documents, securing signatures for timely reimbursement, determining and collecting patient financial liability, and referring patients to financial resources are also key duties. The specialist will review daily schedules to identify and resolve potential conflicts, maintaining high accuracy in registration processes.
Requirements
- High School Diploma/GED
- 1 year Customer service
- 1 year Healthcare environment such as a hospital and/or physician office
- Computer and typing proficiency.
- Must be able to interact with a diverse customer base, including those seeking emergency services or treatment due to an accident or illness.
- Must successfully pass the required training in two attempts or less.
Nice To Haves
- Associate’s Degree in Health care or related field
- 2 years registration/insurance verification in a health care setting
- Knowledge of medical terminology.
- Bi-lingual - Spanish/English.
Responsibilities
- Interviews patients using open-ended questions to obtain pertinent demographic, insurance (referral/authorization), and other information.
- Engages patients throughout the registration process to create a welcoming and positive patient experience whether in person or via phone.
- Ensures referring providers' orders are complete and match the appointment scheduled.
- Obtains a new order prior to test/treatment if order is incomplete or inaccurate.
- Scans insurance cards, scripts, patient identification, and all pertinent documentation including regulatory forms accurately.
- Secures signatures to ensure timely reimbursement, which includes consents signed specific to service(s) being rendered.
- Determines and collects patient financial liability and creates estimates, if applicable.
- Refers patients to financial resources as needed for assistance with financial counseling.
- Reviews daily schedule and identifies potential scheduling conflicts affecting department flow and confers with colleagues and providers for a resolution.
- Maintains compliance with registration accuracy.
Benefits
- Equal opportunity employer
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
