Registration Specialist

Lehigh Valley Health Network•Hazleton, PA

3d•Onsite

About The Position

Lehigh Valley Health Network (LVHN) is seeking a Registration Specialist to coordinate all aspects of patient registration, insurance verification, and scheduling. This role involves conducting patient interviews via phone and in-person to gather demographic, insurance, and clinical information, ensuring accurate scheduling and optimal financial clearance. The specialist will also educate patients on financial responsibilities and collect out-of-pocket fees.

Requirements

High School Diploma/GED
1 year Customer service or 1 year Healthcare environment such as a hospital and/or physician office
Computer and typing proficiency.
Must be able to interact with a diverse customer base, including those seeking emergency services or treatment due to an accident or illness.
Must successfully pass the required training in two attempts or less.

Nice To Haves

Associate’s Degree in Health care or related field
2 years registration/insurance verification in a health care setting
Knowledge of medical terminology.
Bi-lingual - Spanish/English.

Responsibilities

Interviews patients using open-ended questions to obtain pertinent demographic, insurance (referral/authorization), and other information.
Engages patients throughout the registration process to create a welcoming and positive patient experience, whether in person or via phone.
Ensures referring providers' orders are complete and match the appointment scheduled.
Obtains a new order prior to test/treatment if the order is incomplete or inaccurate.
Scans insurance cards, scripts, patient identification, and all pertinent documentation, including regulatory forms, accurately.
Secures signatures to ensure timely reimbursement, which includes consents signed specific to the service(s) being rendered.
Determines and collects patient financial liability and creates estimates, if applicable.
Refers patients to financial resources as needed for assistance with financial counseling.
Reviews the daily schedule and identifies potential scheduling conflicts affecting department flow and confers with colleagues and providers for a resolution.
Maintains compliance with registration accuracy.