Registration Specialist- Patient Access

WVU Medicine

2d • Onsite

About The Position

Performs a variety of administrative and clerical duties to manage patient registration and patient financial obligation. This role involves obtaining necessary patient information, processing registrations, managing financial aspects of patient care, and ensuring accurate record-keeping within the hospital's systems.

Requirements

• High school graduate or equivalent.
• State criminal background check and Federal (if applicable), as required for regulated areas.
• Ability to accurately utilize applicable computer software and equipment for access processing and demonstrates ability to follow down time procedures.
• Demonstrate knowledge of procedure to report and/or document unsafe/hazardous conditions, incidents, and defective equipment in compliance with hospital policy.
• Requires considerable attention to detail, the ability to be organized, and to be able to perform multiple tasks simultaneously.
• Requires the ability to memorize a considerable amount of information, and to be able to reference information not retained from written sources or from appropriate personnel.
• Requires the ability to understand medical insurance requirements for payment and basic knowledge of covered services.
• Excellent written and verbal communication skills and the ability to understand written and verbal communication.
• Basic knowledge of medical terminology.

Nice To Haves

• Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, and grasping.
• Visual acuity must be within normal range.
• Manual dexterity to operate keyboards, fax machines, telephones, and other business equipment.
• Sitting and/or standing for extended periods of time.
• Reading and comprehension ability.
• High volume, fast paced environment.
• Exposure to communicable disease.
• Frequent interactions with patients, medical staff, and support staff daily on a continual basis.

Responsibilities

• Obtains demographic, billing, and insurance information from patient/family/legal guardian and enters it into the registration/billing systems for service and claim processing. Scans insurance cards and photo identification.
• Provides patients with information concerning insurance, payment of bills, and hospital procedures.
• May complete managed care responsibilities, including obtaining pre-certification and authorizations.
• Prepares standard consent forms, notice of privacy practices, and other necessary registration-related paperwork, presenting them to the patient/family/legal guardian for signatures. Obtains electronic signatures for consent to treat and patient financial obligations.
• Collects deposits, co-payments, deductibles, and patient liability payments when applicable, providing patient receipts and documenting payments in the registration/billing systems.
• Prepares armbands for patient identification.
• Balances daily receipts and cash drawer for patient payments as needed.
• Follows up on accounts as indicated by system flags (courtesy dismissal/comments/red stickers).
• May initiate various screenings and obtains all pertinent information for coverage, completing appropriate paperwork.
• Performs medical necessity checks and completes Advanced Beneficiary Notice as needed.
• Schedules, reschedules, or cancels patient appointments in accordance with hospital workflows.
• Checks for order completeness and validates orders against scheduled services.

Benefits

• WVU Medicine offers comprehensive benefits including health insurance, dental insurance, vision insurance, life insurance, disability insurance, and a retirement plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED