Registration Specialist

Schuylkill•Pottsville, PA

9d•Onsite

About The Position

Lehigh Valley Health Network (LVHN) is a nationally recognized, forward-thinking health network offering opportunities for growth and development. LVHN has been recognized by U.S. News & World Report and is a Magnet <br>The Registration Specialist coordinates all aspects of patient registration, insurance verification, and scheduling of patients accurately. This role involves conducting patient interviews via phone and in-person to establish accounts by gathering demographic, insurance, and clinical information. The specialist will ensure appropriate patient scheduling and optimal financial clearance, educate patients on financial responsibilities, and collect out-of-pocket fees. The position requires ensuring referring providers' orders are complete and match the appointment scheduled, obtaining new orders if necessary, and accurately scanning insurance cards, scripts, patient identification, and regulatory forms. Securing signatures for timely reimbursement, determining and collecting patient financial liability, creating estimates, and referring patients to financial resources are also key responsibilities. The specialist will review daily schedules to identify potential conflicts and confer with colleagues and providers for resolutions, while maintaining compliance with registration accuracy. This is an evening shift position with variable start times, including working every other weekend/holiday rotation.

Requirements

High School Diploma/GED
1 year Customer service
1 year Healthcare environment such as a hospital and/or physician office
Computer and typing proficiency.
Must be able to interact with a diverse customer base, including those seeking emergency services or treatment due to an accident or illness.
Must successfully pass the required training in two attempts or less.

Nice To Haves

Associate’s Degree in Health care or related field
2 years registration/insurance verification in a health care setting
Knowledge of medical terminology.
Bi-lingual - Spanish/English.

Responsibilities

Interviews patients using open-ended questions to obtain pertinent demographic, insurance (referral/authorization), and other information.
Engages patients throughout the registration process to create a welcoming and positive patient experience whether in person or via phone.
Ensures referring providers' orders are complete and match the appointment scheduled.
Obtains a new order prior to test/treatment if order is incomplete or inaccurate.
Scans insurance cards, scripts, patient identification, and all pertinent documentation including regulatory forms accurately.
Secures signatures to ensure timely reimbursement, which includes consents signed specific to service(s) being rendered.
Determines and collects patient financial liability and creates estimates, if applicable.
Refers patients to financial resources as needed for assistance with financial counseling.
Reviews daily schedule and identifies potential scheduling conflicts affecting department flow and confers with colleagues and providers for a resolution.
Maintains compliance with registration accuracy.