Registration Specialist - Emergency Care Center

North Memorial Health Career Portal•Maple Grove, MN

4d•Onsite

About The Position

The Registration Specialist is responsible for greeting visitors/arriving customers, providing directions, and escorting customers and families to their destinations, as time permits. Concurrently the Registration Specialist is also responsible for accurately registering customers into the hospital system. Ensures customers are correctly identified and all appropriate information is recorded by obtaining and verifying customer identification, demographic and insurance information. Actively and consistently demonstrates the mission, vision, values and guiding principles of Maple Grove Hospital.

Requirements

High school diploma or equivalent
6+ month’s clerical and/or customer service experience in a hospital, clinic or physician’s office
Strong knowledge of medical terminology
Strong problem solving and critical thinking skills
Ability to handle stressful situations and maintain composure in presence of customers, families, guests, and team members
Effective planning, organizational and detail-oriented skills
Solid PC skills to include MS applications, Internet, etc.
Strong communication skills with demonstrated ability to express ideas and information (both in written and oral form), clearly and concisely in a manner appropriate to the audience
Demonstrated ability to deal with conflict in a positive manner
Has an awareness of, responds to, and considers the needs, feelings and capabilities of others
Ability to be accountable for quality customer service and respond appropriately to a variety of personalities and situations
Ability to maintain quality, safety, and infection control standards
Must be able to read, write and speak effectively in English

Nice To Haves

1+ years’ scheduling or registration experience in a hospital, clinic, or physician’s office preferred

Responsibilities

Greeting visitors/arriving customers
Providing directions
Escorting customers and families to their destinations, as time permits
Accurately registering customers into the hospital system
Ensuring customers are correctly identified and all appropriate information is recorded by obtaining and verifying customer identification, demographic and insurance information
Actively and consistently demonstrating the mission, vision, values and guiding principles of Maple Grove Hospital