Registration Scheduling Specialist

MemorialCare•Laguna Hills, CA

4d•Onsite

About The Position

This position requires the full understanding and active participation in fulfilling the mission of Saddleback Medical Center. It is expected that the employee demonstrate behavior consistent with our core values: Integrity, Accountability, Best Practices, Compassion and Synergy. The employee shall support Saddleback Medical Center’s strategic plan and participate in and advocate performance improvement/patient safety activities. The Registration Scheduling Specialist supports the Breast Center and satellite Breast Center locations. This position represents the beginning of the revenue cycle for the medical center in aspects of demographic and financial data gathering/ processing that will result in appropriate exam/procedure(s) and reimbursement of hospital services. This position is also responsible for scheduling and order entry. Obtains insurance information from the patient and communicates the need for an authorization if one is needed. Conducts interviews with patients representing the medical center’s admission and financial policies that adhere to JCAHO standards. Performs specialized clerical duties which require frequent independent judgment and thorough understanding of applicable procedures. Customer service, listening skills and the ability to work in a fast-paced environment. Adherence to high quality standards and use of lean principles to continuously improve performance.

Requirements

1 year of experience in hospital or outpatient/large medical group practice admitting setting or equivalent fast-paced customer service experience required.
Customer service, listening skills and the ability to work in a fast-paced environment.
Adherence to high quality standards and use of lean principles to continuously improve performance.

Nice To Haves

Experience and understanding of the hospital, outpatient, medical environment, and government agencies preferred.
Knowledge of medical and insurance terminology preferred.
Electronic medical records experience a plus.
40 WPM typing/keyboard skills preferred.
Business-related courses and experience a plus.

Responsibilities

Adheres to department policy of using two identifiers.
Consistently provides patients, families and visitors with information regarding examinations performed or scheduled within the Breast Center.
Avoids HIPAA violations by accurately entering information into the system.
Interviews, registers, and pre-registers patients timely and accurately.
Maintains an appropriate level of expertise in Epic, OnBase, RTE and websites.
Ensures all registration forms are signed and collected and appropriate notes are entered.
Delivers excellent customer service using AIDET principles.
Collects payments and posts patient financial responsibility.
Participates in and supports department specific performance improvement activities.
Maintains accuracy at an acceptable level.
Monitors /manages work queues.
Ability to be at work and be on time.
Ability to follow company policies, procedures, and directives.
Ability to interact in a positive and constructive manner.
Ability to prioritize and multitask.
Ability to be at work and be on time.