Registration & Scheduler

HonorHealth•Glendale, AZ

1d•Onsite

About The Position

Acts as the first point of contact for all customers, organizing and facilitating clerical administrative duties of the department. Performs a variety of cross-functional clerical and patient support duties including telephone, registration, scheduling, and data entry. Responsible for patient chart maintenance and communication with physicians' offices as needed. Duties may vary depending on departmental needs.

Requirements

High School Diploma or GED
1 year of experience in a healthcare-related field and knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting.
Have a current Fingerprint Clearance card, or within seven (7) working days after employment shall apply and be eligible for a Fingerprint Clearance Card (Pediatric Behavioral Health Sites ONLY)

Nice To Haves

2 years of experience in healthcare-related experience, including scheduling and registration experience, or Patient Access, Outpatient Medical Imaging, Medical scheduling or closely related experience.
Basic Cardiac Life Support (BCLS) - Certification

Responsibilities

Contacts/greets and communicates with customers.
Answers telephone calls and responds to voice mail messages, directing information to the appropriate individual.
Orients patients to the department with directions and instructions.
Performs imaging support duties such as receiving and transferring calls, generating reports, and retrieving images from the PACS system.
Assists in maintaining efficient patient workflow.
Maintains all records and ensures dissemination of files to designated/requesting parties.
Ensures patients are appropriately prepared for their exam.
Transports patients when necessary and assists Supervisor, Radiologist, and/or Technologists within the scope of the position as directed.
Performs a variety of scheduling for procedures, including initial and follow-up appointments.
Tracks no-shows, documents in the appropriate system, and communicates with physicians if applicable.
Provides schedule in a directed format to staff as needed.
Performs a variety of registration duties, including providing initial registration information, creating/choosing appropriate electronic records, gathering signatures, and coordinating medical authorization/referral and/or financial responsibility.
Completes daily data entry and scanning of patient registration information.
Obtains authorization from insurance companies as applicable.
Collects co-pays and payments required for procedures.
Completes and submits daily deposits and/or billing as applicable.
Completes patient chart process in accordance with HIPPA and maintains with appropriate information.
Communicates with applicable insurance carriers and hospital billing for authorization updates.
Ensures appropriate chart information is forwarded to medical records as applicable.
Communicates with Workman’s Compensation and hospital billing for authorization updates and billing.
Views email on a daily basis and provides supervisor with appropriate information and memorandums.
Maintains inventory of office supplies/forms and places orders as required.
Performs other duties as assigned.