Registration & Scheduler Pain Management Bob Bove

HonorHealth•Scottsdale, AZ

3d•Onsite

About The Position

Acts as the first point of contact for all customers, organizing and facilitating clerical administrative duties for the department. This role performs a variety of cross-functional clerical and patient support duties, including telephone, registration, scheduling, and data entry related to the department. The position is also responsible for patient chart maintenance and communication with physicians' offices as needed. Duties may vary based on departmental needs.

Requirements

High School Diploma or GED Required
1 year in a healthcare-related field and knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting.
Fingerprint Clearance Card (FPC) - Certificate, Have a current Fingerprint Clearance card, or within seven (7) working days after employment shall apply and be eligible for a Fingerprint Clearance Card (Pediatric Behavioral Health Sites ONLY) Required

Nice To Haves

Preferred 2 years in healthcare-related experience, including scheduling and registration experience, or Patient Access, Outpatient Medical Imaging, Medical scheduling or closely related experience.
Basic Cardiac Life Support (BCLS) - Certification, Preferred

Responsibilities

Contacts, greets, and communicates with customers.
Answers telephone calls and responds to voice mail messages, directing information to the appropriate individual.
Orients patients to the department with directions and instructions.
Performs imaging support duties such as receiving and transferring calls, generating reports, and retrieving images from the PACS system.
Assists in maintaining efficient patient workflow.
Maintains all records and ensures dissemination of files to designated parties.
Ensures patients are appropriately prepared for their exam.
Transports patients when necessary and assists Supervisor, Radiologist, and/or Technologists within the scope of the position.
Performs a variety of scheduling duties for procedures, including initial and follow-up appointments.
Tracks no-shows, documents in the appropriate system, and communicates with physicians if applicable.
Provides schedule in a directed format to staff as needed.
Performs a variety of registration duties, including providing initial registration information, creating/choosing electronic records, gathering signatures, and coordinating medical authorization/referral and financial responsibility.
Completes daily data entry and scanning of patient registration information.
Obtains authorization from insurance companies as applicable.
Collects co-pays and payments required for procedures.
Completes and submits daily deposits and/or billing as applicable.
Completes patient chart process in accordance with HIPAA and maintains with appropriate information.
Communicates with applicable insurance carriers and hospital billing for authorization updates.
Ensures appropriate chart information is forwarded to medical records as applicable.
Communicates with Workman’s Compensation and hospital billing for authorization updates and billing.
Views email on a daily basis and provides supervisor with appropriate information and memorandums.
Maintains inventory of office supplies/forms and places orders as required.
Performs other duties as assigned.