Registration & Scheduler Thomson Peak Primary Care

HonorHealth•Scottsdale, AZ

4d•Onsite

About The Position

The Registration/Scheduler II position functions as a department subject matter expert (SME) and is responsible for leading operational tasks and project work within the department. This role acts as the first point of contact for all customers, organizing and facilitating clerical administrative duties. The position performs a variety of cross-functional clerical and patient support duties, including telephone, registration, scheduling, and data entry related to the department. Responsibilities include patient chart maintenance and communication with physicians' offices. Duties may vary based on departmental needs.

Requirements

High School Diploma or GED Required
1 year in a healthcare-related field and knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting. Required
2 years in healthcare-related experience, including scheduling and registration experience, or Patient Access, Outpatient Medical Imaging, Medical scheduling or closely related experience. Preferred
Have a current Fingerprint Clearance card, or within seven (7) working days after employment shall apply and be eligible for a Fingerprint Clearance Card (Pediatric Behavioral Health Sites ONLY) Required

Nice To Haves

2 years, in healthcare related experience, including scheduling and registration experience, or Patient Access, Outpatient Medical Imaging, Medical scheduling or closely related experience.

Responsibilities

Mentor and assist in leading the work efforts of other team members.
Serve as department subject matter expert (SME) responsible for leading operational tasks and project work.
Perform regular internal audits on department processes and procedures.
Provide consultation on complex projects and act as the top-level contributor for Epic systems or other related department systems, including training and processes.
Establish and lead timely patient experience and service recovery efforts.
Contact, greet, and communicate with customers.
Answer telephone calls and respond to voice mail messages, directing information appropriately.
Orient patients to the department with directions and instructions.
Perform imaging support duties including receiving and transferring calls, generating reports, retrieving images from PACS, assisting in maintaining patient workflow, maintaining radiology records, ensuring patients are prepared for exams, transporting patients when necessary, assisting supervisors and technologists, and assisting radiologists.
Perform various scheduling duties, including for initial and follow-up appointments.
Track no-shows, document in the appropriate system, and communicate with physicians if applicable.
Provide schedules in a directed format to staff as needed.
Perform various registration duties, including providing initial registration information, creating/choosing appropriate electronic records, gathering signatures, coordinating medical authorization/referral, and handling financial responsibility.
Complete daily data entry and scanning of patient registration information.
Obtain authorization from insurance companies as applicable.
Collect co-pays and payments required for procedures.
Complete and submit daily deposits and/or billing as applicable.
Complete patient chart process in accordance with HIPAA, maintaining appropriate information.
Communicate with applicable insurance carriers and hospital billing for authorization updates.
Ensure appropriate chart information is forwarded to medical records.
Communicate with Workman’s Compensation and hospital billing for authorization updates and billing.
Perform other duties as assigned.