Registration Scheduler AZ Orthopedic Sports Medicine Center

HonorHealth • Phoenix, AZ

2d • Onsite

About The Position

HonorHealth is seeking a Registration Scheduler for the AZ Orthopedic Sports Medicine Center. This role acts as the first point of contact for customers, organizing and facilitating clerical administrative duties. The position involves a variety of cross-functional clerical and patient support duties, including telephone communication, registration, scheduling, and data entry. The Registration Scheduler is responsible for patient chart maintenance and communication with physicians' offices. The role is crucial in ensuring a smooth and efficient patient experience within the department.

Requirements

• High School Diploma or GED - Required
• Fingerprint Clearance Card - State Have a current Fingerprint Clearance card, or within seven (7) working days after employment shall apply and be eligible for a Fingerprint Clearance Card (Pediatric Behavioral Health Sites ONLY) - Required

Nice To Haves

• 1 year in healthcare related field and knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting.
• 2 years in healthcare related experience, including scheduling and registration experience, or Patient Access, Outpatient Medical Imaging, Medical scheduling or closely related experience.
• Basic Cardiac Life Support (BCLS) - Certificate - Preferred

Responsibilities

• Acts as first point of contact to all customers.
• Organizes and facilitates clerical administrative duties of department.
• Performs a variety of cross-functional clerical and patient support duties to include telephone, registration, scheduling clerical administrative duties and/or data entry duties as they relate to department.
• Responsible for patient chart maintenance and communication with physicians' offices as needed and requested.
• Contacts/greets and communicates with customers.
• Responsible for answering telephone calls, retrieving and responding to voice mail messages.
• Directs all information to appropriate individual.
• Orients patients to the department with directions and instructions.
• Receives and transfers incoming calls.
• Generates reports and retrieves images from the PACS system.
• Assists in maintaining efficient patient workflow.
• Maintains all records and ensure dissemination of such files to designated/requesting parties.
• Ensures patients are appropriately prepared for their exam.
• Transports patients when necessary.
• Assists Supervisor, Radiologist and/or Technologists within scope of position as directed.
• Performs a variety of scheduling for procedures, including scheduling patients for initial and follow-up appointments.
• Tracks no-shows, documents in appropriate system and communicates with physician, if applicable.
• Provides schedule in directed format to staff as needed.
• Performs a variety of registration duties, including providing patient with the initial registration information, creating and/or choosing appropriate electronic record, gathering signature (electronic or otherwise), medical authorization/referral coordination and / or financial responsibility.
• Completes daily data entry and scanning of patient registration information.
• Obtains authorization from insurance companies as applicable.
• Collects co-pays and payments required for procedures.
• Completes and submits daily deposits and or billing as applicable.
• Completes patient chart process and maintains with appropriate information in accordance with HIPPA.
• Communicates with applicable insurance carriers and hospital billing for authorization updates.
• Ensures that appropriate chart information is forwarded to medical records as applicable.
• Communicates with Workman’s Compensation and hospital billing for authorization updates and billing.
• Views email on a daily basis and provides supervisor with appropriate information and memorandums.
• Maintain inventory of office supplies/forms and places orders as required.
• Performs other duties as assigned.

Benefits

• Great care starts with great people. (Like you.)
• HonorHealth, you’ll find something special.
• Our culture is built on warmth and neighborly kindness
• Highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.
• Expert care from experts who care.
• We’re delivering a healthcare experience that simply feels better through: • Nine acute-care hospitals • Over 200 primary, specialty and urgent care centers • More than 17,000 team members and 4,000 medical staff
• From humble beginnings to one of Arizona’s largest nonprofit healthcare systems, we’re just as driven as we were a century ago.
• Come join us and go all in for your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED