Registration Scheduler Gilbert Primary Care

HonorHealth•Gilbert, AZ

2d•Onsite

About The Position

The Gilbert Primary Care Clinic is looking for a Registration Scheduler to be part of a team creating a multi-dimensional care experience for patients. HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 17,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona.

Requirements

High School Diploma or GED - Required

Nice To Haves

1 year in healthcare related field and knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting.
2 years in healthcare related experience, including scheduling and registration experience, or Patient Access, Outpatient Medical Imaging, Medical scheduling or closely related experience.
Basic Cardiac Life Support (BCLS) - Certificate

Responsibilities

Acts as first point of contact to all customers.
Organizes and facilitates clerical administrative duties of department.
Performs a variety of cross-functional clerical and patient support duties to include telephone, registration, scheduling clerical administrative duties and/or data entry duties as they relate to department.
Responsible for patient chart maintenance and communication with physicians' offices as needed and requested.
Contacts/greets and communicates with customers.
Responsible for answering telephone calls, retrieving and responding to voice mail messages.
Directs all information to appropriate individual.
Orients patients to the department with directions and instructions.
Receives and transfers incoming calls.
Generates reports and retrieves images from the PACS system.
Assists in maintaining efficient patient workflow.
Maintains all records and ensure dissemination of such files to designated/requesting parties.
Ensures patients are appropriately prepared for their exam.
Transports patients when necessary.
Will assist Supervisor, Radiologist and/or Technologists within scope of position as directed.
Performs a variety of scheduling for procedures, including scheduling patients for initial and follow-up appointments.
Tracks no-shows, documents in appropriate system and communicates with physician, if applicable.
Provides schedule in directed format to staff as needed.
Performs a variety of registration duties, including providing patient with the initial registration information, creates and/or chooses appropriate electronic record, gathers signature (electronic or otherwise), medical authorization/referral coordination and / or financial responsibility.
Completes daily data entry and scanning of patient registration information.
Obtains authorization from insurance companies as applicable.
Collects co-pays and payments required for procedures.
Completes and submits daily deposits and or billing as applicable.
In accordance with HIPPA, completes patient chart process and maintains with appropriate information.
Communicates with applicable insurance carriers and hospital billing for authorization updates.
Ensure that appropriate chart information is forwarded to medical records as applicable.
Complete patient chart process and maintains with appropriate information.
Communicates with Workman’s Compensation and hospital billing for authorization updates and billing.
Ensure that appropriate chart information is forwarded to medical records as applicable.
Views email on a daily basis and provides supervisor with appropriate information and memorandums.
Maintain inventory of office supplies/forms and places orders as required.
Performs other duties as assigned.