Registration Representative

Kennebec Pharmacy HomeCare•Augusta, ME

11d•$20 - $22•Onsite

About The Position

Kennebec Pharmacy and Home Care is seeking a detail-oriented and customer-focused Registration Representative to join their healthcare team. The Registration Representative will perform financial clearance, registration, and clerical duties associated with direct and scheduled patient referrals. This role involves interacting with patients and their families, clinical teams, scheduling, and referral sources, and ensuring information is readily available to clinical staff.

Requirements

High School Diploma/GED equivalent.
Good communication skills, both oral and written.
Strong customer service orientation.
Relevant customer service experience.
Able to coordinate multiple tasks for multiple customers in a fast-paced environment.
Strong problem-solving skills.
MS Office skills

Nice To Haves

1 year of patient registration, scheduling, or other clerical/customer service experience in a medical office setting preferred.

Responsibilities

Coordinates with intake to ensure all documentation is accurate and complete.
Performs financial clearance, registration, and clerical duties associated with set-ups.
Meets (in person or virtually) with patient or patient's caregiver to exchange necessary information and documentation. Provides an explanation of the process and addresses concerns and questions.
Communicates with intake, clinical staff, and other appropriate personnel to exchange necessary information.
Verifies insurance benefits and obtains precertification/authorization and ensures verification of medical necessity as necessary. Determines and accepts required payments, including co-pays, deductibles, and coinsurance, or refers to financial counselors for follow-up.
Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
Track follow-up dates and maintain accountability to ensure all requirements are completed prior to appointments.
Able to problem-solve and escalate items as necessary.
Schedule patients for upcoming set-ups and mask refits as needed.
Provide excellent customer service while taking inbound calls and assisting with requests.
Following all policies and procedures as outlined by the company, governmental regulations, and HIPAA standards.