Registration Representative PD

MemorialCare•Fountain Valley, CA

8h•Onsite

About The Position

This position requires the full understanding and active participation in fulfilling the mission of Orange Coast Medical Center. It is expected that the employee demonstrate behavior consistent with our core values: Integrity, Accountability, Best Practices, Compassion and Synergy. The employee shall support Orange Coast Medical Center’s strategic plan and participate in and advocate performance improvement/patient safety activities. The Registration Representative is under the direction of the Supervisor/ Manager and is responsible for completing all registrations of patients presenting for procedures, admissions, outpatient and ER visits. The Representative must obtain and verify demographic and insurance information so that the patient can be accurately identified and billed for their services. The Registration Representative is responsible for collecting and posting the patients financial responsibility in Epic and immediately dropping the payment in the safe or locked cash drawer. Excellent customer service must be maintained with all patients, visitors, clinicians, and co-workers.

Requirements

1-2 years of experience in hospital admitting, physician office, or equivalent healthcare
Must communicate effectively and clearly both verbally and in writing
Strong customer service skills
General knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & CalOptima
Positive work ethic
General computer skills required including: electronic medical record and Microsoft Office
Knowledge of medical terminology

Nice To Haves

Bi-lingual (English/Spanish, or English/Vietnamese) preferred
High school graduate preferred
Medical Terminology related course or certificate preferred

Responsibilities

Completing all registrations of patients presenting for procedures, admissions, outpatient and ER visits.
Obtaining and verifying demographic and insurance information so that the patient can be accurately identified and billed for their services.
Collecting and posting the patients financial responsibility in Epic and immediately dropping the payment in the safe or locked cash drawer.
Maintaining excellent customer service with all patients, visitors, clinicians, and co-workers.
Communicating effectively in written and verbal form.
Adhering to department policy of using two patient identifiers.
Avoiding HIPAA violations by choosing correct MRN and interviewing, registering, and pre-registering patients timely and accurately in Epic.
Ensuring all registration forms are complete, signed, and scanned.
Entering notes in Epic as required.
Providing excellent customer service using Simply Better and AIDET principles.
Collecting and posting payments timely and accurately.
Maintaining registration accuracy rate of 95% or better.
Monitoring and managing work queues.
Answering calls timely, professionally, and routing calls appropriately.
Understanding and following all emergency codes and alarm paging protocols.
Being at work and on time.
Following company policies, procedures and directives.
Supporting department performance improvement activities (Meetings, employee engagement survey, education, and training activities).
Interacting in a positive and constructive manner.
Prioritizing and multitasking.