Registration Representative

Cincinnati Children's

4d•Onsite

About The Position

Be the first connection in a patient’s experience. Registration Representatives play a key role in helping patients and families feel supported from the moment they arrive. In this role, you’ll assist with check‑in, registration, scheduling, and patient flow. These positions may require extended periods of standing/walking Location: This position works in areas such as the Emergency Department, inpatient units, and outpatient clinics. We have part-time and full-time opportunities at Burnet (main), Liberty Township, and our neighborhood locations. Shift: Full-time and part-time opportunities on day, evening, or night shift may be available. What You’ll Do Support patient check‑in and registration Greet patients and families and help them through the registration process Enter and verify patient information accurately in hospital systems Assist with admissions, transfers, scheduling, discharge paperwork, and short stays Provide excellent customer service Answer questions and help resolve concerns for patients, families, staff, and external partners Respond promptly to calls, alerts, and patient needs Help create a calm, organized, and welcoming environment — even during busy times Ensure patient safety Confirm patient identity to ensure the right care is provided to the right person Recognize special needs and follow safety or isolation precautions when required Stay aware of patient location and help manage traffic flow in busy areas Protect patient privacy Safeguard patient medical and financial information at all times Follow HIPAA and confidentiality guidelines and access only information needed for your role Support hospital systems and processes Help ensure information and documents are entered correctly to support billing, records, and compliance Work closely with clinical teams, admitting, and environmental services to keep patient flow running smoothly

Requirements

High school diploma or equivalent
1+ years of work experience in a related job discipline

Nice To Haves

Healthcare experience including knowledge of Epic
Ability to work some weekends

Responsibilities

Support patient check‑in and registration
Greet patients and families and help them through the registration process
Enter and verify patient information accurately in hospital systems
Assist with admissions, transfers, scheduling, discharge paperwork, and short stays
Provide excellent customer service
Answer questions and help resolve concerns for patients, families, staff, and external partners
Respond promptly to calls, alerts, and patient needs
Help create a calm, organized, and welcoming environment — even during busy times
Ensure patient safety
Confirm patient identity to ensure the right care is provided to the right person
Recognize special needs and follow safety or isolation precautions when required
Stay aware of patient location and help manage traffic flow in busy areas
Protect patient privacy
Safeguard patient medical and financial information at all times
Follow HIPAA and confidentiality guidelines and access only information needed for your role
Support hospital systems and processes
Help ensure information and documents are entered correctly to support billing, records, and compliance
Work closely with clinical teams, admitting, and environmental services to keep patient flow running smoothly