Registration Representative

USPI•Naples, FL

10d•Onsite

About The Position

GulfShore Endoscopy Center is seeking a Registration Representative for a full-time position. This role involves handling reception duties, medical records, and front and back office tasks. The Registration Representative interfaces with patients, families, physicians, and staff. Key responsibilities include admitting patients, processing paperwork, updating patient demographics, collecting payments, documenting in the billing system, and answering phone calls. Under the direction of the Business Office Manager, this position is responsible for covering any aspect of the business office as needed and maintaining practice medical records according to established guidelines and requirements, including reviewing records for compliance with approved policies.

Requirements

Minimum 1-2 years of hospital or medical records experience required
Knowledge of The Joint Commission Standards
Ability to use time wisely in preparing work area to meet high-paced demand
Show a genuine desire to work and improve the center as a whole
Must be detail oriented
Must be able to communicate verbally and non-verbally in a professional manner
Must be able to adhere to hospital financial and admitting policies
Ability to promote positive relationships with patients and staff
Must know insurance verification and collection processes
Must have problem solving and decision making skills
Professional appearance
Must demonstrate excellent phone etiquette and exceptional customer service skills

Responsibilities

Admit patients and process their paperwork
Update patient demographics/information in system
Collect monies due and document in the billing system
Handle funds per office procedure
Answer incoming phone calls
Maintain the Practice's medical records according to established guidelines and requirements
Reviews records for compliance with approved policies