Registration - PRN

Barrett Hospital•Dillon, MT

3d•Onsite

About The Position

The Registration Representative - PRN is responsible for timely and accurate patient registration processes. This role involves interviewing patients to gather all pertinent account information, verifying insurance coverage, establishing the need for pre-authorizations and financial counseling, and collecting co-pays, deductibles, and self-pay payments as necessary. The position ensures the collection of appropriate signatures for treatment, medical records, and insurance processing. The schedule is PRN (as needed) with no guaranteed hours, but requires working at least one shift every two months. The hours of operation are from 7 am to 12 am, with shifts and times varying. During the training period, candidates must be available for M-F daytime hours. After training, availability for at least one shift every two months is required, which may include days, nights, weekends, and/or holidays.

Requirements

High School Diploma or general education degree (GED)
One year of related experience and/or training; or equivalent combination of education and experience preferred.
Must be able to work M-F Daytime Hours during the training period.
Must be available to work a minimum of 1 shift every 2 months as needed on days, nights, weekends, and/or holidays after the training period.

Responsibilities

Welcomes and interviews incoming patients, their relatives, or other responsible individuals to obtain necessary information for account processing, medical records, and professional service needs, including identifying and biographical information, insurance and financial information, employment information, emergency contacts, and any/all required information.
Processes and reviews all necessary paperwork/forms as needed and necessary.
Registers and discharges patients from the system as necessary.
Displays courtesy and sensitivity in customer service interactions, managing difficult or emotional customer situations, completing and reporting incidents as necessary.
Meets commitments and responds promptly, courteously, and professionally to customer needs whether in person or by telephone.
Answers telephone/switchboard in a courteous and professional manner.
Works closely with physicians, nursing, ancillary departments, patient financial services, patients, insurance companies, and families with equal respect and understanding.
Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, and changes approach or method to best fit the situation.
Coordinates all necessary efforts to collect co-pay, deductible, and self-pay funds prior to services when necessary, following all Federal/State and Local laws and regulations, including EMTALA.
Obtains proper authorization/signatures required for the treatment of patients, including consent for treatment, release of medical information, assignment of insurance benefits, and payment of services from legally responsible parties for billing purposes and any treatment authorizations required for insurance reimbursement and/or any other necessary signature.
Checks for physician orders and performs any clerical duties necessary to ensure that the patient receives appropriate tests and services.
Notifies nursing and ancillary staff as new orders are received.
Participates in performance improvement activities, competency validation, and continuing education, supporting and maintaining the goals of BHH, physicians, nursing, and patient financial services.
Maintains daily accuracy and collection goals.