Registration Rep-Menomonie

Mayo Clinic•Menomonie, WI

3d•$21 - $28•Onsite

About The Position

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Requirements

High School Diploma or GED and 2+ years of relevant experience required
Ability to read and communicate effectively.
Basic computer/keyboarding skills, intermediate mathematic competency.
Good written and verbal communication skills.
Knowledge of proper phone etiquette and phone handling skills.
Position requires good communication skills.
Incumbents must have the ability to interact on a professional level with individuals from diverse backgrounds and maintain working knowledge of systems and processes related to patient registration and scheduling activities.

Nice To Haves

Prior desk, appointment, or secretarial experience and a working knowledge of scheduling systems and procedures are preferred.
Experience in using an Epic RC/EMR system is preferred.
Healthcare Financial Management Association (HFMA) Certification Preferred.

Responsibilities

The Registration Representative is responsible for the accurate check-in/admissions/registration of incoming patients in the hospital or ED setting.
These activities may involve in-person, phone, or virtual registrations.
This includes the verification of patient demographic information, collection of insurance data, the identification and/or creation of appropriate accounts, obtaining patient signatures and providing required forms or letters, acting as an ambassador; assisting patients with self-registration, and the collection of indicated co-payments and/or share of cost.
The Registration Representative is required to ensure patient safety using positive patient identification protocols and obtain the appropriate consents as required.
May assist patients with hospital presumptive eligibility or Medicaid applications.
In person registration requires the ability to physically walk to patients’ location throughout the emergency department and/or hospital.
This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations.