Registration Patient Support Associate

SOUTH BOSTON COMMUNITY HEALTH • Boston, MA

9d • $23 - $27 • Onsite

About The Position

The Patient Support Associate is often the first person a patient or guest interacts with when arriving at the health center or calling before a visit. In this Registration role, you will help optimize each patient visit through knowledgeable, reliable, professional and courteous service. You will ensure that patient demographic, insurance, and billing information is accurate; schedule appointments; answer incoming calls; greet patients and guests; and collect copayments. Your work supports timely access to care and a positive patient experience. This opportunity is well suited for someone who enjoys helping people, works carefully in a fast-paced setting, and values close collaboration with members of the patient care team. South Boston Community Health Center provides accessible, high-quality care to all patients, regardless of status or ability to pay. We emphasize primary and preventive care and work to meet the healthcare needs of the community with respect, compassion, and clinical expertise. Our work is guided by respect, commitment, diversity, competence, education, research, and cost effectiveness. The Registration team supports this mission by helping each patient begin their visit with accurate information, clear communication, and attentive service.

Requirements

• High school diploma or equivalent
• Strong customer service and interpersonal communication skills, with the ability to create a welcoming experience for patients and families
• Ability to provide knowledgeable, reliable, and courteous service in a busy healthcare environment
• Experience or demonstrated ability to accurately enter, verify, and maintain patient demographic, insurance, and billing information in an electronic medical record
• Strong attention to detail and organizational skills, with the ability to manage multiple priorities while maintaining accuracy
• Commitment to protecting confidential information and consistently adhering to HIPAA and privacy requirements
• Ability to work collaboratively with patients, providers, and multidisciplinary care teams
• Commitment to equity, inclusion, and providing respectful service to patients, families, coworkers, and community members from diverse backgrounds

Nice To Haves

• Associate's or Bachelor's degree
• Prior customer service, registration, scheduling, or administrative experience in a healthcare setting
• Experience working with Epic or another electronic medical record (EMR) system
• Bilingual or multilingual language skills that reflect and support the diverse communities served by SBCHC
• Experience handling patient insurance verification, appointment scheduling, or front desk operations
• Familiarity with community health centers, ambulatory care, or other patient-facing healthcare environments

Responsibilities

• Greet patients, family members, and visitors in a friendly, professional, and attentive manner
• Register patients in Epic and accurately update demographic, insurance, billing, and contact information
• Verify patient identity using three patient identifiers and maintain compliance with HIPAA and confidentiality requirements
• Assist patients with registration questions and provide clear guidance on office procedures and next steps
• Maintain a welcoming, organized, and efficient front desk environment
• Schedule, reschedule, and cancel appointments in accordance with organizational policies and clinic guidelines
• Answer incoming phone calls, respond to routine inquiries, route messages, and connect patients with the appropriate departments or care team members
• Make appointment reminder calls and assist with outreach efforts as needed
• Communicate professionally and effectively with patients, coworkers, providers, and leadership through both verbal and written interactions
• Collect patient payments, copayments, and other applicable fees during the registration process
• Complete daily payment balancing and reconciliation according to established procedures
• Maintain accurate records and documentation to support efficient clinic operations and patient care delivery
• Partner closely with providers, medical assistants, nurses, and other care team members to support a positive and efficient patient experience
• Contribute to clinic workflow by helping address patient needs, resolving routine issues, and supporting department operations
• Support additional projects, initiatives, and responsibilities as assigned to meet the needs of the organization

Benefits

• Medical, dental, and vision insurance.
• Paid time off, holidays, and sick time.
• Retirement plan options.
• Professional development and training opportunities.
• Employee assistance programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED