Registration Operations Manager, Meetings & Events

Unbridled•St. Louis, MO

1d•$63,000 - $72,000

About The Position

The Registration Operations Manager leads Unbridled’s Registration Operations team and develops the people, processes, and operational standards that ensure high-quality registration support across client programs. The role leads and develops Meeting Coordinators, manages team capacity and quality, and partners with Project Delivery leaders to support seamless event execution and exceptional attendee experiences. It also serves as the organization’s subject matter expert for registration operations and promotes collaboration, accountability, continuous improvement, and hospitality. The position may be based in Denver, St. Louis, or Grand Rapids. Unbridled is an event management, production, and creative agency focused on customer-oriented event design, attendee management, program logistics, production, and travel.

Requirements

At least 5 years of experience in event registration, attendee management, meetings and events, or event technology.
Experience leading, coaching, or mentoring team members in a collaborative environment.
Strong understanding of registration operations, attendee management, and event technologies.
Experience developing operational processes, documentation, and quality standards.
Excellent organizational, analytical, and problem-solving skills.
Exceptional communication and relationship-building abilities.
Passion for developing people and building high-performing teams.

Nice To Haves

Advanced experience with Cvent or similar registration platforms.
Experience with CRM integrations, reporting tools, and data management.
Proficiency in Microsoft Office, with a strong focus on Excel.
Experience supporting enterprise meetings and events programs.
Understanding of hotel contracts, clauses, concessions, and addendums.
Strong attention to detail and superb proofreading skills.

Responsibilities

Lead, coach, and develop Meeting Coordinators through feedback, mentoring, and performance management.
Foster a collaborative, service-oriented team culture grounded in accountability, hospitality, and continuous learning.
Identify career-growth opportunities and create individualized development plans for team members.
Lead onboarding and training for new Registration Operations team members.
Establish and maintain operational standards, workflows, and quality expectations for registration activities.
Guide complex registration projects while empowering Meeting Coordinators to manage day-to-day execution.
Review registration plans, timelines, and deliverables for consistency, quality, and alignment with organizational standards.
Serve as the escalation point for complex registration challenges and operational issues.
Assign Meeting Coordinators to client programs according to workload, experience, and development opportunities.
Monitor resource utilization and identify staffing needs or workload imbalances.
Partner with Operations Managers on workforce planning and resource forecasting across Project Delivery.
Ensure appropriate team coverage during peak workloads and business continuity needs.
Develop and maintain registration playbooks, templates, standard operating procedures, and best practices.
Identify improvements to registration workflows, quality assurance, and operational efficiency.
Partner with Event Technology to optimize registration platforms, integrations, and system capabilities.
Champion improvements that enhance consistency, scalability, and the attendee experience.
Partner with Project Managers and Meeting Planners to support program delivery.
Collaborate with Client Leadership to understand client expectations and improve registration services.
Work with Event Technology, Project Finance, and other shared service teams to align registration operations with organizational initiatives.
Serve as the organization’s subject matter expert for Registration Operations.